How the CSA Works

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How the CSA Works

It is the Child Support Agency’s aim to reduce child poverty in the UK. The CSA provides a means by which parents with care can collect maintenance payments, for their child or children, from the non resident parent. As part of the Child Maintenance and Enforcement Commission the CSA is able to trace non resident parents and enforce financial responsibility.

What The CSA Does

By collecting information, regarding income and circumstances, from the parent with care, the Child Support Agency can assess and process a maintenance claim, collect periodic payments and distribute the funds to the parent with care. The agency’s aim is to support the main carer of the child, or children, throughout the maintenance set-up process. This is done by calculating the amount of payable maintenance and handling the payments from the non resident parent.

The CSA also has the power to track down absent parents who avoid paying child support maintenance. Tracking is done by accessing information held by government departments like HM Revenue & Customs, the Driver and Vehicle Licensing Agency (DVLA) and agencies like Jobcentre Plus. Specialist tracing companies are also used by the CSA, and the agency has the power to take someone to court and impose a fine of up to £1,000 for failure to provide information.

Child Support Agency Activities

The CSA maintains contact with parents with care and non resident parents in order to facilitate the maintenance process. The CSA will discuss the amount of maintenance that is payable and provide payment options for the parents to consider. The agency also ensures that the suggested periodic payments are continually made by monitoring maintenance and taking any necessary action to re-establish payments and recovery of child support maintenance arrears.

When enforcement action has to be taken the CSA will continue to provide information regarding the individual case, to the parent with care, so that they are able to consider all options and update claim application details.

Child Support Rights Checker

Child Support Rights Checker

Answer a few questions about your situation and get a clear summary of your child maintenance rights and options.

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The Action The CSA Take

Having collected relevant information from the parent with care the Child Support Agency then processes the application and requests maintenance payment from the non resident parent. The payment can be taken directly from the parent’s wages, if they refuse to pay maintenance. The CSA can also use the courts to claim the payment, and can freeze accounts, register the parent’s debt, force the sale of property, confiscate a driving licence or send the parent to prison.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

How Parents Can Take Action

An increasing amount of liability orders are granted each year. Appealing against a CSA decision is a simple process that requires the parent contacting the agency and requesting an explanation of the decision. A formal appeal can also be requested by submitting the appeal to the Social Security Child Support Appeals Tribunal. Around half of the appeals currently made are resolved directly within the CSA.

CSA Changes

Child maintenance arrangements made through the Child Support Agency (CSA) will be ending between now and the end 2017. If the CSA currently handles your child maintenance, you’ll get a letter telling you: when your child maintenance arrangement will end and how and when to make new child maintenance arrangements. The Child Maintenance Service(CMS), is the agency which is replacing CSA.

The Next Step

Child Support Rights Checker

Now that you have read through the advice above, you might want to put it into practice. Our Child Support Rights Checker lets you answer a few questions about your situation and get a clear summary of your child maintenance rights and options. Try it now →

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Ask Child Support Laws a Question
ChildSupportLaws Editor 20/05/2026 at 9:19 am
@Fly Shared care can reduce or even cancel out maintenance under CMS rules, but only if you can show the nights are genuinely equal across the year. Boarding school nights complicate things, as those aren't usually counted as either parent's care time. Best bet is to ring the CMS and ask them to assess based on actual overnights with each of you. If it works out 50/50, no maintenance is payable.
Fly 12/10/2023 at 12:58 am
I look after my child the same amount of time as my child's mother. My child goes to boarding school do I still need to pay child support to the mother?
Nam 21/07/2023 at 11:26 pm
My dad hasn't paid a thing for me I am now 34 years old am I die anything I have a son now who I want to make sure is comfortable later on in life
Robby 11/12/2022 at 8:54 pm
Me and my partner have separated the child will be living with me soon. She has now re married. She dosnt work but her husband does and earns a good wage. Would I be able to claim CSA for my child coming from his wage ?
Linklonk 29/07/2022 at 9:31 pm
I currently pay my ex £360 a month, we are not married but have two kids ages are 17 & 23 , I don't go through the CSA but next month I'm being made redundant, does anyone know if I would still have to pay this ?
Skeg 27/08/2021 at 4:01 pm
Do I have to pay if I have one of my kids living with me and the other two live with there mother
Queenie 24/07/2021 at 1:35 pm
My children and I escaped domestic abuse 5 years ago. Father doesn’t have contact and we were moved and given name changes. I never claimed CSA as he threatened us and my family if I ever did. Is there any way you can safely claim without them finding out your new names and area you live? For instance, if it went to court would it be a court local to you so they know your approximate location?
Vicki 27/12/2020 at 5:16 pm
My son is 11 years old his dad has never paid a penny. I know he lives in dusseldolf Germany. But not sure of address. Is there any way csa can trace him to get him to pay child maintenance
Sc 09/11/2020 at 7:46 am
Hello, I had a one night stand in January with a woman who tells me she’s pregnant and I COULD be the father. The child is now born and I’m in a relationship with someone and engaged. The child’s mother wants me to accept the child is mine but rang the police for harassment when I tried to sort out a dna test. I haven’t got the money just yet for legal but I’m saving. Can I contact CSA as a father and will they do a DNA?

Thank you
Hyperion57 09/10/2020 at 12:08 pm
I Have being paying an agreed amount (£200) per week to support my children since my divorce back in may 2017. this as about £50 more than what the Gov calculated as they were being home schooled at the time. A lot of this was agreed during the divorce process during which i had a sever mental health breakdown and as not of sound mind (i kind of just buried my head in the sand and agreed to things just to get it out of the way as it was making me very ill)
fast forward 3 years and my circumstances have changed considerably (lower income and kids now in mainstream education) I am struggling with the court payments of £200 a week as its about 40-45% of my weekly after tax income and I have asked if I can lower them, but its met with the threat of legal action.
I have had no reviews as such in that time and i have also found out that my payments have been used as "secure income" against a mortgage with out my consent.
Where do i stand in this situation... im making my self increasingly ill due to money worries and what feels like blackmail
Darrell 02/07/2020 at 9:49 am
Hi, my partners 16.5 yr old daughter has decided to go and stay with her father. My partner had full custody ( residential) 9 years ago after the divorce and collected money through the CSA for Maintenance. The father never wanted to pay and after the CSA was closed down he reduced the amount significantly. My partner has nothing to do with him and contact is zero so nothing was ever done. He still stops a payment now and then at will. But my question is , my partner understands his payments will stop but will my partner now have to pay him child maintenance for her staying there?
Mandy 12/03/2020 at 1:52 pm
Would like to understsnd how it works if your ex runs his own buisness but has been known for fiddling his books in the past so it lookes like he doesnt earn as much as he actaully does is there anyway around this without proof?
Carla. 07/02/2020 at 9:05 am
Hi, I'm after some advise on what to do.. my daughter is 6 months old and her so called father has never seen her and wasnt around during the pregnancy even though the baby was very much planned.. this is because of various reasons... I'm now wanting him to pay for his child but am unsure if I want to do this for the fact that I dont want him to then have any rights towards his child (access etc) please help!
Jackie 05/08/2019 at 1:34 am
I want to know how to find my daughters dad as he owes me child maintenance money
Sid 19/07/2019 at 7:02 pm
Hi need some advice trying to apply for CM however they want a address for my husband which I don't know have given employers address have been told I'f I cant get this address the case will be on hold and if they cant get hold of him cant get paid what do I do?
Jv 04/07/2019 at 7:15 am
Hi, my daughter is having problems receiving cse from ex husband, apparently his work will not release the money ? Is this correct ? Can this be done ? I thought once cse involved the money was sorted and guaranteed , I’ve never known such a shambles , any one can advise ,please .
Cross 77 23/02/2019 at 6:29 pm
Hi my ex say he's just got off the phone from the CSA people.
And he say that they have told him everything I've said to them over the phone call is this right ?
Lauren 03/11/2018 at 10:34 am
I would like some advice please. My ex husband has been under paying me for over 3 years and I have only just realised. We have 3 children and it has now turned quite sour and I've asked him to adjust it to the amount based on the calculator and he is refusing saying he won't find my lifestyle! It's ridiculous! Am I entitled to back payments?.. do I have to agree on the previous amount set?.. Thank you in advance
CW 04/10/2018 at 11:22 am
I would like to know where I stand in regards to the situation I’m in. I will try to outline it and hope you can help.

Firstly I was seeing a girl casually, who told me she was on the pill. We had a conversation previously about protection and also around what would would happen in the event of an accidental pregnancy. She assured me that she would terminate and that as she was on the pill, we wouldn’t need condoms. This was all lead by her.

We spoke about it only being a casual, set only arrangement and were clear on all the boundaries.

She then told me that she was pregnant and wasn’t on the pill whilst we were seeing each other. I told her in no uncertain terms that I didn’t want her to go through with it and would like her to terminate based on the parameters of that relationship. She’s told me she is keeping it and has also told me she will pursue me for child maintainable to pay my way.

I believe that she has knowingly planned for this and has acted to trap me.

Where do I stand?
Ohmydays 21/09/2018 at 4:20 pm
So how would the family based arrangement affect the payments that are made to the mother that is receiving payments through cms? How do they calculate what I should pay when an arrangement is made with one mother using cms and the other not?
ChildSupportLaws Editor 21/09/2018 at 12:42 pm
Calculated on the basic rate where the child spends overnights with the resident parent, then for one child the paying parent will pay 12% of their gross weekly income, for two children 16% and for three of more children, they will pay 19% of their gross weekly income. This will be distributed fairly among the receiving parents (if the payments are processed via CMS). If the parents have a family-based child maintenance arrangement the agreement is made mutually between the parents.
Ohmydays 20/09/2018 at 6:24 pm
I would like to know how child maintenance would be worked out if 2 mothers claimed for 2 children each. Also how is one mothers calculated if the other is set up through a family based arrangement. Simply I want to make sure both get an even share and I'm not left broke
ChildSupportLaws Editor 10/05/2018 at 10:49 am
Unless your ex has an income either through benefits or work (and is paying tax through HMRC) then CMS will not try to take a payment from him. If your ex owes money, then this will be attributed to arrears.
Steph 09/05/2018 at 12:32 pm
I was due to get first payment flat rate of £7 a week at start of the month through direct pay, it wasn't paid. I contacted cms and my ex partner no longer receives benefits and they have no income from hmrc so what happens now? Cms have written to him asking about his current situation and he hasn't responded and won't answer his phone, I believe he is no longer living at the address cms have for him
ChildSupportLaws Editor 15/01/2018 at 11:13 am
You can see more via whichwhich will help answer your question.
Unknown 14/01/2018 at 2:43 pm
Hi my daughter's father went to prision nothing to do with not paying chill maintenance, should I have told child maintenance that hes in prison or not??
ChildSupportLaws Editor 08/01/2018 at 12:26 pm
You can get CMS involved as all non-resident biological parents of a child are responsible for helping to support the day-to-day needs of their child. If you are not sure who the father is, then you would have to request a DNA test is done to establish who the father is, You would need to speak to CMS directly regarding this.
Lily 06/01/2018 at 4:39 pm
I slept with 2 people around the same time and found out I was pregnant I recently given birth and don't know who the father is. Neither of the people I slept with are interested can I get CSA involved
Roerow 08/12/2017 at 12:02 am
He my baby dad and me are not togeather he lied about everythink even his name not 2 shore i know where he was working and the name known by them could you trace him through his old work
ChildSupportLaws Editor 30/11/2017 at 11:54 am
You could apply for child maintenance whichOtherwise, you will have to continue to discuss mutually what your ex should pay via a family-based arrangement.
Mc 29/11/2017 at 3:11 pm
How can I find out what my ex is earning as he is refusing to contribute towards uniforms, trips etc
ChildSupportLaws Editor 28/11/2017 at 3:16 pm
You cannot. You can only claim on the non-resident parent's taxable earnings via CMS.
Mellow 26/11/2017 at 9:26 pm
My husband has sold his house, a house he bought AFTER we split can I claim for half the proceeds through CMS?
ChildSupportLaws Editor 24/10/2017 at 1:44 pm
Child maintenance is based upon earnings and the tax the non-resident parent is paying through HMRC, not through his personal assets. However, if your ex is earning and paying tax through renting one of his houses out, then you may be eligible for child maintenance via this route. There are different rates of child maintenance according to the paying parent’s gross weekly income (which means how much you receive before things like tax and National Insurance are taken off), you can see more via which
Millie 21/10/2017 at 8:43 am
Hi please can someone out there help me
My child father had a very good highly payed job . Now I have asked for child support for my 16 year boy he has supposedly quit his job and set up a company with no email or contact details , now the agency has told me he cannot be made to pay anything. How can this be right
He has 2 houses , 3 cars , a horse ,a motorcycle yet not even £5 to help my son
ChildSupportLaws Editor 20/10/2017 at 2:29 pm
Every resident parent is able to make a claim to the non-resident parent for child maintenance. Every non-resident parent (i.e in your case, the father), is by law responsible to help financially contribute to their children's day-to-day care.
Laura 19/10/2017 at 8:09 pm
Hi
I have a daughter with my ex partner who hasn't been involved he also has another baby in same position the mother has claimed for Csa but I haven't and I wanted to find out if they would make the father pay for my daughter as well or if I'd have to do it because me and the other mother have been trying to sort it together
ChildSupportLaws Editor 02/10/2017 at 11:59 am
Your mother would have to contact the REMO unit via which
Michu 01/10/2017 at 7:11 pm
Hello. I would like to know if I live in Poland and my dad avoids paying maintenance or could I count on your help?
Since 12 years living in angla has no contact with him, I do not know adrsu recently stopped paying alimony.
ChildSupportLaws Editor 29/08/2017 at 10:07 am
Much depends upon the reasons why your ex has not paid. If he has lost his job, or his income has decreased signigicantly, then he should report this to CMS/CSA as this may affect what he pays. However, if there has been no change, then he will go into arrears and the CSA/CMS should attempt to extract the money on your behalf.
Amm 27/08/2017 at 6:57 am
Was getting money through CSA. Past 2 months have not received anything.
Called CSA they said will send letter out.
Where do I stand and will I manage to get anything from him, as he has got away with 9/10 yrs of paying
Mitch 31/07/2017 at 9:23 pm
My ex has had his payments to me raised as he has had a payrise. He has not given me the increased amount only the original amount. How long does it take before his wages are attomaticlly garnished as he won't pay the increased amount. He claims he has not been informed of this
ChildSupportLaws Editor 07/07/2017 at 3:31 pm
If CMS has assessed your partner and he does not send the full amount, then he will be liable to pay arrears to his ex. It is not up to him to decide what his ex should and should not receive by way of payment.
ryanlango 24/06/2017 at 4:12 pm
Hello, just a quick question, my partner has just started receiving csa from her ex for their 3 children, but upon the first payment he only sent half of what csa said he must pay, his excuse is that she still has possession of their family car and that he wants to car given to him or he will not pay in full, just wondering where she stands in this case?
ChildSupportLaws Editor 01/06/2017 at 12:02 pm
I am unsure whether CSA would be able to divulge such sensitive information. You would have to check directly and check soon as CSA is closing. Have you tried family or old friends of your mothers who might be able to give you some information? I assume you have requested a full copy of your birth certificate? If not, you can do this which
Elly 31/05/2017 at 6:56 pm
Hello I was curious if I can contact the csa in regards to a past case in relation to my father.
My mother passed away in 2013 and I have no real information on my dad and hes never been involved in my life but I'm now 29 and really want to reach out have been looking for a few years but with little to no information its difficult. My mum once told me when I was roughly 2 years she went to csa to get support from my dad who fled, would they give me the information on my father? and how would I go about approaching it cause it is a long time ago
ChildSupportLaws Editor 23/05/2017 at 11:22 am
If your mother-in-law has been given parental responsibility or a residence agreement, she can take the matter to CMS in order to claim child maintenance from both the non-resident parents (if applicable). It is certainly worth her ringing up in order to explore her options.
Artex 22/05/2017 at 11:38 am
Hi. My mother in law is looking after my brother in law's son since being taken from him due to legal proceedings. The child is now 5 years old and is in full time education. His dad had made an agreement to pay my mother in law a curtain amount each month and has only paid the novelty payment for the first few months but nothing since. Where does she stand regarding getting advice or help from CSA and could CSA get involved regarding child support.
ChildSupportLaws Editor 18/05/2017 at 12:14 pm
The only people you can claim child maintenance from is the biological parents. You may wish to double-check with Child Maintenance Service.
Nanna 17/05/2017 at 7:27 pm
I would like to ask if I am entitled to claim CSA from my grand daughters grandfather (my ex-husband) who is joint main career for her but since last August 2016 walked out on us. I lost my job and I am struggling to maintain my bills and caring for her on my own????? Please can you help me please.
Ant Editor 02/05/2017 at 12:44 pm
@Ac - both parents have equal rights to access their children. Mothers do not have all the control. Unless a court order forbids your husband not to contact your child, just as you are not forbidden by him to contact her while she is with him, then there's not much you can do. Unless you take it back to mediation or court to complain!
Ac 01/05/2017 at 9:32 pm
My husband and I have divorced and I'm the main carer for our daughter. She's stays with my husband twice a week! Although I have asked him to msg me about any changes in times and dates to collect her etc, he ignores me and continues to msg our 9 year old daughter on her iPod bypassing me! This puts her in an awkward position and I'm wondering if he is allowed to do this without messaging or consulting me directly to arrange times/ dates etc? Many thanks in anticipation
Caz 24/04/2017 at 1:45 pm
My husbands ex is claiming we dont have his son over night which we do twice a week, she has lied since she started the application a number of times!(we had a arrangement for more in place before she made the claim) The cms say there is nothing we can do, we have evidence in the way of texts arranging pick ups and drop offs, any advice? Seems the cms reward recieving parents from stopping paying parents spending time with their children?
Liz 20/04/2017 at 6:31 pm
Hi, my daughters dad is in prison, he still gets his pit pension paid into his bank, would i be able to get child support for my daughter.
ChildSupportLaws Editor 28/03/2017 at 2:52 pm
If you have absolutely no details of this person, and no clues or names have appeared on any documentation, your only option would be to try to locate close family or friends of your fathers in order to find out as much information as you can. Checking birth certificates for your father's name may help and looking on ancestory records may offer some information too. If the order was awarded through the courts, you may be able to trace these via whichPaying a professional tracing service may also help.
Kaz 28/03/2017 at 9:48 am
My dad paid maintenance for a child born in the 1960s via a court order. I'd like to trace what I think will be my half sister. I have no other information & he never had had contact with the child other than the payments which I discovered after his death. My sister would be 40/50 ish now. Who would I contact?
ChildSupportLaws Editor 16/03/2017 at 3:03 pm
Please see CMS link here which should help you further.
Tib 10/03/2017 at 7:22 pm
Hi. I have 2 kids(1 with my ex wife and 1 with my expartner). I still live with my expartner but we share the bills.my first child stay over with me more than 52 nights /year and the second is in the house ever night. How do I calculate the child maintenance for them?
ChildSupportLaws Editor 28/02/2017 at 12:14 pm
If you are not earning or paying tax, then you would be moved on to a flat rate or nil rate of payment. Until you begin earning money again, you will not be liable to pay child maintenance. However, your access or contact to your children should not stop because of this.
Gaz 27/02/2017 at 7:32 pm
Hi. I had serious illness 8 years ago and I can not work due to it, but I do get an ill-health pension. I have been paying child support for that time, but now I have no money left to pay it with as I have run out of money. My benefits have all been cut and I have no savings so I just can not pay even if I wanted to. I want to support the children but I can't

What do I do?
ChildSupportLaws Editor 22/02/2017 at 2:44 pm
The CMS prefers parents to have a family-based arrangement with regards to child maintenance. However, if your son does not wish to give in to his ex's demands, then he can approach the CMS directly.
Nanny 17/02/2017 at 7:19 am
Hi my son has a x she is asking for money for there daughter I have looked at the csa and it says 28.00 pounds a week she is asking for 40.00 pounds a week can my son get in contact with csa about it please help
ChildSupportLaws Editor 13/02/2017 at 10:52 am
You don't say how your ex has managed to avoid paying for so long. However, one option would be to apply to court for a liability order. The court can make a decision regarding taking payment via your ex's assets, please see CAB which
Tina 12/02/2017 at 5:32 am
My children father owes over £17.000 in arrears it has gone now to collect and pay to try to regain some of the money he owes.He is now telling the children hes goung to give his job up as he would rather tell the child maintenance he has heart problems just so he doesn't pay .How low can one scoop. I find this disgusting and cruel to even mention this as well as using this excuse as a loop hole.Is there anything that one can do .
ChildSupportLaws Editor 31/01/2017 at 1:40 pm
Child maintenance is based solely upon the non-resident's parents 'earnings', not what assets he has or what he or his partner can afford. If your ex is working any paying tax via the HMRC, then he will be eligible to pay child maintenance to financially help support your child.
Anom 30/01/2017 at 11:22 pm
I've done all I
Can do my child's father was supposed to
Be traced but you did nothing to
Get what was owed even after I
Gave His address , his now driving and has a vehicle if you can afford a vehicle and a wedding you can afford maintenance simple
Sarah 19/11/2016 at 3:19 am
Hi, I have a 4 month baby and found out my ex was cheating on me 3 months before I gave birth. I let my ex see the baby but have never asked for money. Recently I have asked and he said go through csa as then I will have more rights and can get custody, he is constantly threatening me with this. Do the csa deal with access and custody as I do not want to open myself up to being vulnerable to my ex with this?
ChildSupportLaws Editor 24/10/2016 at 12:33 pm
You can only claim from the moment you make a claim. You cannot claim retrospectively where no claim has previously been made.
kelvin 21/10/2016 at 8:00 pm
hello I'm just about to put in for ca my child is three I was wondering would it be possible to clam bk from the last two years even thou there was no claim active...
ChildSupportLaws Editor 26/09/2016 at 3:03 pm
If your partner is working, the CMS will be able to trace him through the HMRC.
Nat 25/09/2016 at 8:01 pm
Hi. Please can someone help? My xp has moved to London. He refuses to help pay for anything for our child. He will not tell me where he is living so I have nothing to give to csa. He wrote a letter to tell csa he is not working. But he is can anyone help me?
ChildSupportLaws Editor 19/09/2016 at 11:07 am
Yes, you are still the father of your children and therefore continue to be legally co-financially responsible for them.
Tyke 18/09/2016 at 9:43 am
My ex partner who i have children to past away and her husbsnd seeked a residency order for my chukdren which the court approved can he make a claim now for CSA
ChildSupportLaws Editor 24/08/2016 at 2:53 pm
If your daughter's ex has other children that live with him, then this will make a difference, as specified in the article. Your daughter can see how much he should be paying by the CMS calculator which
Joe 24/08/2016 at 8:56 am
I'm very dispointed with the way the CSA works. My daughter used to get her £146 every mouth from last mouth. Now he's saying he's keeping 3 other children wish are not his. And her we money has been cut. I don't think that's fair that after all this time and within a mouth you can just ring or write and say this and make your real child suffer. I'm looking for proof but has anybody else every went through this. Thanks
Don 14/06/2016 at 1:01 pm
My case dates back to 2008. My children are 23 and 19. My ex owes arrears of £9000 according to CSA. He was once supposed to go to court. He never did! He is now marrying again, and although I know partners income is not included in assessment, his circumstances have changed, as he's marrying a woman who has money, so no rent etc. I've been in contact again, as my daughter starts university and I need to help her. The CSA need his address!!! Can't they find this out themselves? It is just not fair, he has told the CSA that he paid cash at one time to me. This is not true at all, otherwise why would I use the CSA. I have had payment schedules over the years but nothing. I'm fed up with having to provide the CSA with information they are supposed to know!
Max 11/04/2016 at 10:03 am
My case has been transferred from CSA to CMS but they will not accept any employer details unless directly from HMRC or the father. My daughters dad will not provide the details to them, even though the CSA have them and prior to my case being transferred the CSA were calculating unpaid child maintenance. CMS say that they cannot take the employer details from the CSA despite them both being formal organisation, so I am therefore now in a position where my daughters dad is working full time and refusing to give any details and CMS are declaring he should pay 'zero'. Should I just cut out these agencies and deal with this myself - cam I summons him to court to force him to provide his employment details?
ChildSupportLaws Editor 05/04/2016 at 12:57 pm
I assume name and possibly the last address the person was known at. However, if the courts or CMS/CSA are organising a trace, they will request as much information as possible that may lead to that person's whereabouts.
katie 04/04/2016 at 4:15 pm
What are the minimum details required of an absent parent in order for them to be traced?
SRH13 01/04/2016 at 9:37 pm
How do the payments work if both parents are absent?
I have always been the absent parent and always paid and had contact with my daughter. For a number of reasons my daughter now lives with her grandmother and has done for many years. I have been paying her grandmother the payments for the last 5 years.
My daughters mother in this situation is now also the absent parent has she doesn't have care of her. The grandmother used to have a residency order in place for my daughter being there but it is no longer in place, however she lives with her grandmother permanently.
Essentially what I am asking is, should it be just myself paying maintenance or should her mother be paying as well? If so, how would her paying impact my payments? Would they be split, as in, what she pays would be taken off what I would usually pay?
Many thanks.
ChildSupportLaws Editor 22/03/2016 at 12:13 pm
You don't say whether the father is around or not. However, in addition, the mother is also financially reposnsible for her child until aged 16+. I suggest giving CMS a call and speaking with someone directly in order to find out your options
ChildSupportLaws Editor 15/03/2016 at 2:24 pm
If your ex is earning, then you should be able to appeal, or alternatively take the matter to court. I should seek some legal advice before you approach this to see whether you have a case. Please also see gov.uk link here regarding complaints and appeals.
Ollybear 14/03/2016 at 5:45 pm
Please help: The father of my daughter is now 65, he is still working full time: He is far better of now, not only does he get his state pension and several other pensions but he also gets payed for full time work (due to him claiming his state pension he does not pay any insurance contributions):

However, he was told that due to him getting his state pension he does not have to continue paying child maintenance for his daughter (she is 16 and going to continue her education - A levels).

This is grossly unfair: Is there some loop hole: I cant believe that this is the Law??
mother2be 25/01/2016 at 9:07 pm
Hello there, I'm now 4 months along and don't know the whereabouts of the father, All I know about him is his mobile number but when I ring the number it is inactive, can the csa help me find find the father with his inactive mobile number? Any help would be great, ta
Finob 31/12/2015 at 2:00 am
Do the csa contact you before taking payments to discuss things or do they just take the payments without you knowing
ChildSupportLaws Editor 22/12/2015 at 12:45 pm
You would have to speak to the CMS directly regarding this.
layro12 21/12/2015 at 8:52 pm
I have been back and fourth ringing child maintanence since aug. They have recently been in touch after i contacted them to let them no where my ex is working where they said that his employer had more or less said that he works for them what happens now as he has been in work since aug and has still managed to avoid paying anything.
ChildSupportLaws Editor 10/12/2015 at 10:52 am
If your ex is self-employed then he will be responsible for his own tax return which once filed, you will be able to ascertain your ex's annual earnings. As child support is based on a person's earnings, whether you have this information from his boss regarding his pay at source will make no difference as the information will need to come from his tax return via the HMRC. I hope this makes sense.
Tigger 09/12/2015 at 12:24 am
My ex has been working but not been paying tax so therefore not on the system currently used by Cms. So according to them doesn't have to pay. I have told them where he works, which days and hours. Also that his boss who has him as self employed will not lie for him!! So tell me why I am being told his boss cannot be asked because of the data protection act, when Section 29 says:
Crime and taxation.

(1)Personal data processed for any of the following purposes—

(a)the prevention or detection of crime,

(b)the apprehension or prosecution of offenders, or

(c)the assessment or collection of any tax or duty or of any imposition of a similar nature,

are exempt from the first data protection principle

On direct.gov it clearly says it is a LEGAL obligation to pay for a child. And so therefore a CRIME not to.
ChildSupportLaws Editor 20/11/2015 at 10:08 am
I am sorry to hear this. Despite the fact your ex owns properties, if he is self-employed it can often be very difficult for the CSA/CMS to obtain money, if he is managing not to pay much tax (through having a good accountant). However, if he is salaried, then the CSA hasn't been doing its job properly and you can complain, via whichPlease keep in mind, the only child support you can claim is on his earnings, which would need to be proved. Another angle is for you to seek legal advice to see if you have an option to take this to court. I hope this helps.
Mug 19/11/2015 at 11:32 am
A brief outline of my story.....over 15 years ago, I lent my partner my whole savings account to go down to Liverpool to repair and sell his fishing boat. I found out while he was there, that I was pregnant. At 38, I had never contemplated having any children but he was over the moon about it. Needless to say that I never saw him again.
CSA never got one single penny from him despite me contacting them many times about him working. During the handover to Child Maintenance Services, someone at the CSA actually admitted to me on the phone that they could have done more, but that it was nothing to do with them now!!!!! CMS seems to be much more switched on and although I have still not received anything, they are persuing him. So far he has denied even knowing me to them but was shown to be lying. They have all details of various types of properties he owns etc. I recently had a 'texting conversation' with him, first contact in over 15 years and coincidently on my son's birthday. He denied knowing about my son.....must have conveniently forgotten me telling him and the talk of our plans....also must have forgotten my doctor phoning him when I broke down in the surgery. He is if course pleading poverty, despite showing everything of on a certain social media site over the years, and has even interviewed by BBC WALES years ago concerning one of his 'properties'. However he did say that he would give me back my savings.....nope, I am definitely not holding my breath as I haven't heard anything since. The CSA, for me, may as well have never existed. Every letter I got from them saying he had paid nothing over the prev 6 months, and would be paying the same for the next 6 months, was like a kick in the teeth. All they did was make me feel worse, just rubbing my nose in how stupid I was to believe in the man.
Terrie 15/07/2015 at 1:09 am
I'm single mother . Which farther of my daughter contacted the csa . For money I have 50% resident order and contact order . But he has her 2 night s more then me . Shared school holiday s . I have given the csa all info of income . I fell ill last October with a spinal problem was unable to work . Had a op in May . Been on the sick told the csa the clearly don't want to know . They have now freezed my bank account . When 3 weeks I spoke to csa they assured me it get sorted . Had nothing . Then I spoke to them again after learning from my bank what they had done . I nerther got told by the csa of this I got a letter 3 days later . Spoke again I was told they had not had any info from me when this not true my accounted sent my income year 14 and 15 of this year . Even got my MP involved . They bully and shout at you . All they are doing is charging me for not paying . As I said you need to get it right the time I have with my daughter 42% of the time . And my income . When explained if I did a job for some gave them the price then increased it they would not pay . So get it right and I'll pay . But they agnore this and repeatedly they charge me . When clearly they are wrong . The csa was sent up for absent parents . I went court 7 times 17000 cost then begain I'll with it all . And I could not do it any more what fight for a child . When both parents work and provide so why dose this country not allow 50% to both parents . Crazy . But I know now as it a money making game . If parent dose not want to take direct payment why is the none parent made to pay ? This very unfair . I'm now in and out of hospital on many medication to help me . But nothing will help until the csa a stop hounding me . I'm at lost what to do I need help . Some please help :( . Terrie .
ChildSupportLaws Editor 29/04/2015 at 2:09 pm
@Danny - I'm afraid child maintenance does not pay to children directly and children cannot claim. You don't say how old you are, but if you are over 20 years old, your mother would have had to have applied directly. If you are under 20, then she may be able to still apply if you are either at school, or studying full-time for a qualification up to A'Levels..
Danny 27/04/2015 at 7:01 am
So my father has paid no child maintince since birth how do I go about getting what is owed ?
ChildSupportLaws Editor 19/02/2015 at 12:15 pm
@mm - this is not really something I can advise on. You are going to have to let the CSA decide I'm afraid.
mm 17/02/2015 at 8:49 pm
Hi my daughter has been ill and unable to attend college due to anxiety disorder and OCD caused from my ex-husbands violence. He has decided that as she was not attending further education then he should not have paid child support. He has contacted the CSA about this and they are looking into it. As far as I am aware she was not withdrawn from her college course but she did not attend enough t gain a qualification. He is saying to the CSA if they do not agree with his decision he will take them to court. I did not consider CSA payments at the time (this was 2013) as I was dealing with a daughter who was unable to leave the house, was spending 8 hours plus doing her OCD rituals and lost her hair due to anxiety. My ex refused to be involved during this time.
I have provided some proof needed but I was not aware that I could have received child benefit for her, something that is now being held against me. I would have claimed if i knew i could. I am worried about if i am made to pay back any payments he made during that time (my daughter now is on medication and has had therapy and now in college thankfully)
Mygirlsmum 05/02/2015 at 9:09 pm
I had 1 or 2 payments at the turn of the millennium and then he dissapeared .. Moving around and generally NOT BEING PURSUED BY THE CSA. 15 years later they've reassessed our case because my eldest has hit 20. The contact I made with them about 8 years ago is not recorded and they can only look at attempting to collect arrears from late last year. Its clear they've not actually contacted him and I'm not confident that they'll attempt to.
My daughters have been failed.
Kettle 22/08/2014 at 2:43 pm
My son turned 18 in June when should I hear from the csa that my payments stop.
mcbabe 09/06/2014 at 6:46 pm
HiIve just read all the comments and have to add some of my own.I met my current partner some 5 yrs ag o and at the start of our relationhsip he was npot able to see his child as his ex wife decided this. Througho9ut our relationship I have supported him in locating his daughter until now we are seeing her. However each weekend we have to pick up the pieces of a weeks worth of brasin washing from her mother and physical/emotional abuse from her adult sisters: I have been to social services, the police and sought legal advice. I am a psychiatric childrens nurse and my partner also works so we are entitled to nothing. Her mother starts and stops access when & if it suits her with no regard what imappct this may have on her child, she stopped a hoilday once it had been paid for and informed her child that her dad was in prison!! Just before xmas her mother allowed us to see her again, prior to this wer have always paid for her and my partner had an agreement that no maintence was needed but to pay for the things their child needs.I am unable to have children but we have now been given a bill from the csa for £12800 with a monthly payment of £567. MY wages have been taken into account as the csa state that he has not paid and has a financial obligation to his child.while I agree with this I also think mothers have far too much jurisdiction and power to abuse their own children as a way of getting bacvk at the ex partners. we are allowed to see their child when & if she sees fit.within these times if we make any contact she calls the police. She lives ina 3 bed house paid for by tax payers, while I pay £750 per month, and we are also expected to pay for their child when we are not allowed to have any contacthow is this fair?????
jodan 11/03/2014 at 4:50 pm
The whole csa system is a joke. I've coped bringing my son up on my own with no financial help from his father ever!!! I have always worked to provide for my child...yet now I have a husband and a daughter to him...We both work full time to provide for our family and he has a son to a previous relationship whom he pays csa for...what I don't get is how the system can justify taking all this money from us to pay to her when she is not working and the government are so called giving her and her son enough to live on? Because that's what the social do isn't it? So why are we having to give her extra money for her to go on holiday and not even take her son? We pay csa and have to pay 100 pound a trip to see his son just because she moved hundreds of miles away where does this leave my children? We have to work to live and to try to give our children what we can including my husbands son as he gets treated the exact same as my children yet we are left with nothing every month because csa take the money we would of had spare to treat our children. A new system needs putting into place to ensure the children are getting what they need out of it like turning the money from the father into food and clothing vouchers for the child's age!
Kenya 22/11/2013 at 9:37 pm
I have recently split from my husband of 10 years. I want my son (10yo) to continue at private school until he is finished. I can't afford a mortgage and the fees - can I claim the fees as maintenance from his father.? He earns 160K plus? What happens of my husband retires as he is now threatening to do?
Confused 22/11/2013 at 12:30 pm
I always have paid csa and never missed a payment , i have recently been married now the ex has got awkward and now is demanding i have to provide clothes , shoes and pj;s when he stays with me .
Am i wrong , but i thought csa payments covers all clothing needs or do i have to provide them for when he stays ?
flick 30/05/2013 at 9:06 pm
We have just had a baby and my partner pays csa to his ex, he notified csa of our child and they only reduced his payments by £20 and its taken them 4months to do this! however I don't think that's fair I am having to return to work early because we are short of money and really struggling, I buy everything for our son as my partner doesn't have enough money and yet csa think that £20 is enough for our son but he has £140 for his other child, how is this fair surely each child should be treated the same, I should not have to financially support my child on my own just because we still live together! what can I do? if anything?
sf 29/05/2013 at 5:47 pm
My Husband has 2 other kids from a previous relationship and the mother of the children will not let him see his eldest and the 2nd 1 may not b his yet he pays £200 weekly to support his children and the csa are trying to take our house how can this b justified its a joke
shooby 15/05/2013 at 12:08 am
My ex has not paid any csa for a year and a half. He went self employed with the intention of not paying for his child. He has access one evening a week and every second weekend. He is now sending solicitor letters and threatening court as I have objected to him taking my son abroad. He seems to be able to dictate what he does (changing week day access due to work ) I then have to work around him and pick up childcare costs. I'm so frustrated!! Any advice as to what to do next, he seems blinkered to the fact that I am singlehandedly bringing up our son financially. Help!
.
Pie 31/01/2013 at 3:56 pm
My wife and I are sleeping in separate rooms for at least a year now,she wants a divorce,mabe I'm silly love stuck,I have my volts to just as she,now she is saying I must pay her £500 a month so she can stand a chance for a morgadge,council says she can't get council house coz she does not count as urgent,hou stupid,she tells me if I don't pay her that money csa will get court order to get the money,she works from home has her own money and yet I must give her so she can get a house with our girls!should I be afrade.

Can anyone give me some advise please?
andy 05/09/2012 at 11:44 pm
what going to happen if the NRP, ignore the CSA first contact or any contacts from CSA? Because sometimess the RP talk lie
Bogie 20/06/2012 at 9:27 pm
I have been receiving child support for the last 2 years for my 2 children. Getting the child support allowed me to get myself back into full time employment all be it not on a great wage. My ex partner has recently remarried, bought a new house etc. I have recently recieved notification that my ex has quit his job and decided to go to Uni ( he's in his mid 40's !!)he can only afford do this because his new wife is able to support him. In the mean time my CS has been stopped! Does this really mean that because he wants to change he can just forget about his responsibilty to support his children??
ellie 15/06/2012 at 11:57 am
my baby is now 10mths old, met her bilogical dad once, she has not had a penny of him, hes not even on her birth cert, he has changed all contact details, i have contacted CSA 3 times now, but they say they are unable to process the claim as i dont have his NI number, wtf i have given them all they need to know from date of birth to place of work, how can i get this sorted as its so not fair on my lil girl, advise would be great
jaz 28/05/2012 at 6:28 pm
I'm 17 years old and my mum and dad are divorced my dad is paying CSa weekly but I don't really live at home I'm still looking for a job but have nothing to give to the people I live with I've spoken to my dad and think it would be fair to give me money to pay for food and get clothes and a little bit to the people I live with but my mum is refusing and is spending it on herself what can I do
tay 15/05/2012 at 3:31 pm
My partner has another child he has seen once (due to the mother) and the fact they live 7hours away. we now have a child and rent n so on to pay but yet he's still paying the same amount as before our child was born even though we have informed csa of our child and all our out goings so we r struggling
In the west 27/04/2012 at 1:30 pm
5 years ago I came to my sense and separated from the father of my 2 children. And since then he has not paid a single penny maintenance! What disgust's me is he can get legal aid so he can once a year take me to court with lies he has made up! Firstly he shouldnt be getting legal aid when it is myself and my partner that work to support the kids. And secondly why do c.s.a take so long to take them to court.

It's ok though because hIs excuse is having a new family, therefore he dosent have to support his other children. When myself and my partner of 2 1/2 years decide to have a child of our own, I still INTEND on supporting my eldest 2. I'm very lucky to have met a lovely bloke, who supports my children and treats them as his own. Shame there father isn't a big enough man to stand up to his responsibilties, He far more interested then being bitter and twisted, and using his children as weapons. (actually just the one child as the eldest has the sense to see what his father has done) And yet again I'm the one that has to wipe the tears away when he has screwed up their heads. One day when it is far to late he will realise that all the time he was trying to spite me, it was the children that he was hurting!! Some men/ and women don't deserve to have children when they treat them like that!
lou 26/04/2012 at 11:54 am
my ex owes me £65,000 he's not paid in 14 years , owns a nice home two businesses , and the csa put an order on his house 3 years ago (approx) but still OUR children have not seen a penny off their father as 'he has different priorities now' meaning a new family the csa are usless they have powers yet seem reluctent to use them !! mean while its the children that suffer and the nrp that laugh all the way to the bank
Curly 16/04/2012 at 3:31 pm
I divorced from my ex husband 5 years ago, and agreed upon child maintenance agreement at the time which he signed. He has never paid a penny, he is a self employed builder and he works about 7 days a week, dosn't pay tax ..it all goes straight into his pocket. He claims income support so that he gets his rent & council tax paid and yep you guessed it pays £5 a week in child support for his two sons through that. This is only ever occasionally that i get this £5, which i treat the boys to mcdonalds when we get it ...well not like i can go get a weeks shop or buy school shoes with it is it !!
What am I supposed to do? I work partime, would like to go fulltime but am unable to as need to be there for the children when they finish school.
He sees the kids every other week, this i arrange through his mother as i can't stand to be anywhere near him. Is this a case of i have to grin & bear it? it makes me so angry, that i sacrifice everything for my children and he does what he wants when he wants ....surely theres a way to enforce child support, USA do it, why don't we??? Ive contacted the benefit fraud bods 4 times and the tax man, figured if i he is forced to pay tax or stop benefits then i might get something ...so far NOTHING !!!! ANY ADVISE WELCOME !!
tiny 22/03/2012 at 10:14 pm
My child is now 8 his father was jailed years ago. When will csa contact me to let me know about any changes
jannie 12/03/2012 at 9:39 pm
ok i have 2 daughters and one of them have decided to live with her dad does that mean its quits on maintence now even though he earns a lot more than me
Tups 22/02/2012 at 12:05 pm
The CSA has told my daughter they can't process any claim until her child's father has acknowledged the correspondence sent by them to him! In addition, any claim won't start until that acknowledgement is forthcoming. Can this really be true?!
uneasy 14/02/2012 at 9:05 am
how does child support work when the child is overseas? Child was born in UK and then moved, does remaining parent have to pay child support?
HolyMatt 24/07/2011 at 9:47 am
My daughter is about to be placed on a Special Guardianship Order, with my support, to my parents. Am I solely responsible for CSA or can this be shared by her mother, who does not work but receives a lot of benefits for her second family?
sun 01/04/2011 at 1:01 am
My Son is 13 I have never got child support from his father. I am now on the brink of eviction and penny-less, I work part time and study also get one parent family allowance. It's so hard - I have had contact with his Dad who is on number 6 holiday in the last year and a half. How can I get the help I need?

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