Home > Child Support & Family > What Happens When the CSA/CMS Gets it Wrong?

What Happens When the CSA/CMS Gets it Wrong?

By: Anna Martin - Updated: 21 Jun 2022 | comments*Discuss
 
Complaints Review Team Csa Child Support

As with any organisation that relies heavily on administrative resources, the Child Support Agency or Child Maintenance Service may, from time to time, cause parents to become frustrated, disappointed and annoyed. A parent with care may express concerns over the lateness of payment distribution or the lengthy application process, whereas the non resident parent may feel stressed at having to provide so much personal information. Understanding there are times when the CSA/CMS gets it wrong will help parents deal with resolution.

How To Complain About Service

The first thing a parent should do, if they are not satisfied with the level of service the CSA/CMS provides, is to contact them direct. Contact can be made by phone or in writing. Communicating in writing provides the parent with a visual record which can be presented at a later date if required. When writing a letter of complaint it is worth photocopying the original letter, if a PC document is not used and stored.

If CSA/CMS staff are unable to resolve the issue and a parent wishes to pursue the matter further, details of the individual’s case will be forwarded to the Complaints Resolution Team.

Taking A Complaint Further

Once a parent has received a response, to their complaint, from the Complaints Review Team they have the option to take the matter further by writing to the Independent Case Examiner. This service is free to all parents, although the Independent Case Examiner will only consider accepting a case if they are satisfied the complaint has been reviewed appropriately and according to strict guidelines. In order to use this service however, parents must contact the Independent Case Examiner within six months of receiving the Complaints Review Team’s response.

Appealing Against A Decision

If a parent feels a decision is unjust or unacceptable they must contact the CSA/CMS and ask them to explain their decision. Parents can also request a formal appeal. It is worth bearing in mind that any new decision that the CSA/CMS make may increase or decrease the amount of payable maintenance.

Whilst the decision is being examined, the original decision remains in force and all maintenance payments will be collected and distributed accordingly.

Are Parents Compensated?

A complaint may highlight a lengthy period of processing, incorrect information or even a serious mistake. This is formally known as maladministration, and if this occurs an apology is usually not enough. Some parents may have lost money through the Child Support Agency’s or Child Maintenence Service's negligence and will expect to be compensated for the inconvenience.

In cases where financial compensation is paid out this will be treated as part of handling the complaint. A parent, however, has no legal right to compensation and must wait to have their complaint assessed. The CSA/CMS decide this by using a set of rules that have been agreed by the HM Treasury and the National Audit Office.

In the financial year 2006/07 the CSA paid out around £3.5m in compensation to parents.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
Dear all. The CMS processes are simply unfit for purpose.I am happy that they provide a necessary service in many [maybe most] cases where a parent tries to avoid his/her obligations to thei children.However, there are many many cases where they do not.People woudl not board a plane which 'landed safely most times' or a train which probably arrived at the right location etc.. The CMS is causing financial harm to many men [primarily], and profiting from the financial distress and harm they cause.In my experience the problems fall into the followiing categories: 1. Establishing the veracity of the information they are given - just believing a woman and not a man [seems to be a recurring theme]. 2. Recognition of the needs of a parent with JOINT CUSTODY [that he/she also has a need to provide a home for their children whislt they are with them]. 3. Income recognition of both parents.. 4. Consistency and transp[arency in calculations and decisions. 5. indiffierence.. to the personal circumstances of both parents. But.. what lies at the heart [IMO] of their ability to 'be so wrong and illoogical and unfair or unreasonable or indifferent' in so many situations is simple:they have too much poweer and their decision can be implemented withoput 3rd party scrutiny or assessment of 'proportionality or reasonableness or accuracy'.They can and do simply issue deeductiosn from earnings and earn themselves their 24%... from a father [usually] in distress.I cannot see a remedy that does not involve redefining their remit and powers: so that this is addressed: A solution might look lik: 1. 3rd party scrutiny of decisions accessible to all instantly. 2. Removal of the power to deduct money from an employer [or even communuicate with an employer] without first passing some judicial or independent scrutiny/hurdle 3. Removal of the right to withhold passports or driving licenses, without a judicial process. 4. Formal Recognition of the needs of 'both parents' in any case. 5. Personal responsibility for the decisions being taken by CMS staff... My circumstances are hideous by any objective assessment. My wife and children live in the house which I bought in CASH and in which i invested over £250,000 from pension andsavings. The contribution calculation considered the pension withdrawals as income 4 years ago and this has not been adjusted. The assumed eroneous 'debt' has caused me to be unable to maintain 'their' weekly contribution: and so they have implementedDEO for my ;ast two employers. I am very well paid at £96,000 p.a. but am homeless and unable to make ends meet:this is because the CMS do not recognise mortgage, debt or other contributions and because of their insistence that the eroneous debt is paid [as i see in so many of the comments above]:and then they take 24% of the fees I pay for the privilege of causing such harm, due to their incompetence and indifference. I have surviv
CH1960 - 21-Jun-22 @ 1:51 PM
I paid child maintenance by private agreement from 1995 to 2003. The CSA got involved but continually made a complete hash of the calculations, demanding money back to day 1 without taking into account payments already made etc. They drove me to a nervous breakdown and I had to give up work. They then failed to take into account the change of income. It was finally sorted and the CSA case closed by letter in 2001, a letter which I still have. Three days later I received a letter saying that I owed £12,000, with no other explanation. I then heard nothing for 18 years. Three years ago the CMS arrived on the scene demanding the 12k 'debt' be repaid immediately. I have sent copies of bank statements showing payments to the ex of nearly 12k. They refused to recognise them as they weren't referenced 'child maintenance' It isn't possible to reference a cheque. I then sent my tax codings showing an allowance against maintenance, no response and bank account frozen for 6 months. They didn't get a court order and eventually I got access to my money again. I paid a lot to a specialist NACSA solicitor, who said that although I am in the right I would probably lose! Another year passed with no responses to my letters, and now my bank account has been frozen again. I can't use my own money to pay my bills, buy food or fuel, and the CMS phone is never answered.I have emailed a formal complaint with all supporting evidence to Arlene Sugden at DWP, with a copy to my MP and a copy to the National Audit Office, who are supposed to be investigation the CMS for fraudulent accounting practices. Fortunately friends will see me through, but I have had to contact the mental health team as I simply can't cope with this.
Colin - 9-Jun-22 @ 9:01 PM
Is there anywhere else to go for help? I have had my income more than halved due to Covid. Yet my payment has increased again this year. How can this be. I have sent my tax returns in to them. This is hard cold proof of what I earned. So what are they basing there payments on???
Matt - 1-Oct-21 @ 10:17 AM
I have been to court over my fictitious arrears of over £10000 that was taken on a LSDO from my holding account for my pension, even tho i can prove i did not owe this amount the sheriffat Airdriecourt told me what i could not ask for this was sheriffBovey i could not ask for a re calculation under the CSA Goverment policy that i could not question there calculations, which was the whole point of paying over £4000 to Mr Watt my lawyer who i had to let go as through the pandemic i was out of work so i ended up dealing with the case myself so after 4 hours in court the courts refused my appeal and awarded the CSA/CMS which is totally diabolical that the proof is there but the NRP doesn’t have a chance they are the coruptist organisation going, now every time i phone up I don’t get past the triage person to deal with my case worker i keep emailing Arlene and my MP who is as much use as a chocolate fire guard I believe he is ok with Rubbish so you would think this is up his street, they say you can not teach Daft but the CSA/CMS prove they do, its no wonder so many have taken there own life at the hands of the Goverment should the likes of Arlene Sugden not be charged with crimes against humanity seeing she has added to the 75000 NRPs who have committed suicide through her and the Goverment,
121006868240 - 29-Sep-21 @ 12:32 PM
I was gaining a positive relationship and friendship with my son's mum. We are now best friends. Weach want child maintenance to stop so we can just do it ourselves. Not pay the fee and both be happy. And get to see my son.... That was 6 months ago. They won't close it. It's destroying my friendship with his mum. They kept sayin to us it was closed.Then another charge. Then we both got in contact again and they said sorry. NOW IT'S closed. It wasn't. This led to extremely rapid debt. They just slammed me with the payments without warning.I went to payday loans because I was almost homeless. Called them.... one thing. Then another.... They directly lied to me and mum. Showed no energy or care to fix it. I'm currently sofa surfing and extremely suicidal. I lost everything.It happened so fast. And now... that disgusting dictatorship scheme has destroyed my life. I give up. It's been 6 months. Last time we spoke to them we 2 days ago.... and their response as to why they wouldn't close out account was "oh. I don't know why your accounts open.".... My life is destroyed because of those parasites and their reasoning was they don't know. Soz bro.... Thank you child's maintenance for being the soul contribution to losing my home, relationship with my son, and his mum can't handle it anymore because she wants me to be ok and she's tried everything... The fact I have difinitive proof you did this. Lying to us.... no motivation to stop it. No excuse for 6 months and now you state :I don't know"... Vile
Scott - 18-Sep-21 @ 8:43 PM
I was paying for 3yrs £700 …….. had to hand in my notice to my long term job I enjoy,as what is the point in working if at of every month I’m SKINT!!!…. My kids for ever telling me “Dad your always broke,always working or I never get a present!!…. CSA ask yourselves how can a parent spend quality time with their children when we don’t even have the bus fair or ice cream money?? How can this legislation say we deduct on your GROSS INCOME??? Who’s seeing that?? CSA ARE WORST THAN THE PARKING ATTENDANT HIDDEN BEHIND A TREE WHAT A BUNCH OF USELESS IDIOTS AND THEY ALL LIE NEVER GET A HONEST ANSWER FROM THEM!!! Why call them to discuss anything you may as well jump of a cliff or slowly bleed out as that is the pain you endure speaking with those bunch ofrobots that read of a computer screen.
Stuart - 13-Sep-21 @ 4:34 PM
My experience with the CMS is that they are not competent in their job. They are useless. They don't even understand the legislation neither the constitution nor law. At first, when I did not default payment and there was no arrangement or agreement of payments I must make to receive parents. Then I have the CMS dive into my work and set up DEO through my employer every month before I get paid £600 is taking by CMS, even without any warning. When I called the CMS to discuss this, I was then informed this can not be changed that I must continue to make the payment of £600 just for a child. I wrote them a letter giving them seven days to respond to my letter and if they don't I will be quitting my job they can have my job as I can not be working and unable to field, pay my rent, bills or to leave what is the point? Despite all my call and letters, they have ignored me and continue to take the money. I have to send an email to my correspondence between myself and the CMS to my local MP who then help to chase this up. Then the DEO set-up was removed despite I was previously told by CMS this can not be removed" then I received a decision letter from them following my complaint against the CMS which I was not happy with, then I have to take it further with ice who is now investigating the matter awaiting for ice decision. Last week here, I have received another letter from the CMS again, what I am being asked to pay now is even more than what I have been paying even when I earn less now. I have written a pre-action letter to the CMS again asking them to explain their decision in writing giving them seven days to respond if they don't I will be taking them to court this time until now it's been over seven days no response, I have then forward my letter to my MP with correspondence emails awaiting a response from my MP although I have been contacted for more clarification which I have to my MP. Child maintenance claims to be for the child best interests of children but as far I am concerned, they are not there for children but just to suffer people and cause them stress. What do the children gain when parents stopped working, in this case, child maintenance won't be paid. Instead of the CMS encouraging parents to work and fulfil their tasks they are forcing them to not work. Why do we need CM if we are already doing good and providing for our children? It will be nice for CMS to monitor the presents to see what the paid money is being used for if this has been used for children or spent by parents buying nice cars and going shopping with the money. Seriously, the law needs to change in some aspects. A woman can stop a man from seeing their children but still want you to pay money for the children upkeep even when you don't see your children and the law allows this?
Peace - 2-Sep-21 @ 5:05 AM
Please update the way things are done !!! Just found out after being homeless for a few years, and unemployed for 2 and a half years that CMS have used ‘old’ information from when I was working to work out what I should pay, I haven’t been getting letters as have no address, and they now say I owe £9000 in arrears, all this built up while ‘not working and earning’, I have spoken to HMRC and they have confirmed that my file is up to date, and shows I haven’t been working, CMS are refusing to listen, and are still adding £200/week, and say I will have to pay all the money they say I owe, I have just put a complaint in, but have seen that they make their own rules and will probably not get anywhere with it !!! How am I supposed to start again with a £9000 debt, I’m scared as I see how many people turn to suicide over this kind of issue, and have been through depression Jensen my life is such a mess now !!!! Really can’t see a way through !!!!!
Gary - 26-Jul-21 @ 1:06 PM
I can't believe the shambles this agency is..not back dating claims even though it was their fault it wasn't followed through with..
Nan - 25-Mar-21 @ 7:48 PM
My ex earns over 40k a year I have not seen my son for over 10 years, I had full custody of our son because of his violence and cheating, due to his harassment I suffered severe depression and couldn't cope, so after on left our son with him and seeked help but during my recovery he took him out of the country, and when he came back years later did not get intouch or give me an address instead he claimed child maintenance and that I was an abusive mother and even the police refused to help me find him. For years I let them take 600 straight out of my salary so I was taking home less then 1500 and relaying on credit cards an loans to pay for solicitors and living expenses on the hope I will get to see my son, recently I lost my job and claiming Universal Credit but CMS decided if I can maintain a dog I can pay 97.93 weekly for my son. I have provided them with evidence that I have 13000 in debts my living expenses is 1200 and my income is 1055, after many calls and arguments with them I get a letter saying I will not be paying anything towards my child on the 21st of January 2021 they emptied my bank account without a warning. I had to take a new credit card to pay for my rent and bills and feed myself and my dog. I called this morning was kept on hold for 45minutes, then the guy tells me he does not have me in his system and the reference number does not exist, but when I told him I called 3 times in the past two weeks and used the same number and spoke to 3 different people who occused me of choosing an animal over my own son and told me the money I was spending on my dog I should give to my son and how do I know his dad is earning more then me. His dad is a first officer in the navy and has two houses sports car and all showing on his Facebook. After a long wait on hold again the guy tells me he will try and find my case and get someone to call me back today, I asked him do you have my number he replied you gave it to us. I never gave them any of my details, when I offered to give him my number he agreed and when I asked him if could repeat it so I know is correct he ended the call and I was not called back or sent even a text message, I am stressed and thinking of giving up on life all together, I can't do this anymore and I'm scared if my benefits go into my account they will empty it again and I'm left with no money to live on. Can someone please help me with advice on what I can do as I don't feel that I have been treated fairly in this situation or that there is away out if no one is listening to me or care what I'm going through.
L.Faddaoui - 25-Jan-21 @ 10:28 PM
I have contacted CMS to let them know about my other child they didn't considered when making calculations. After calling them at least 3 times to remind them about it and them telling me they ll do so, they have not done it. Now I called them again they are asking for my child address which I don't have as agreed in court. I have them the name, date of birth and number of the parent but they are telling me I need the address. Why should I go and find an address I am not allowed in court to have? Reading everywhere it seems like CMS do as they want like a dictatorship organisation. Do I need a solicitor to resolve this matter?
Shame on CMS - 1-Dec-20 @ 7:08 PM
CMS are bunch of idiots, they caused more problems than solution their wages is waist of tax payer money, the only goal is making the paying parent pennyless, were given too much power!they are incompetent, their decision or incontestable!! Even they unable to do simple calculation, the law should change how they operate, should be held accountable making many paying parent homeless for a sake of the receiving parent having champagne life style because they hold the children’s hostage of the situation.
Bentan - 29-Nov-20 @ 3:55 PM
Ladies and Gentlemen, I understand your anger and frustration at the complete incompetence of the CMS, It is a waste of time talking, writing or negotiating with these muppets totally. They don't care if you are resident parent or non resident parent, they are a government body set up to recoup money given in benefits. You all wasting your time. You didn't need government or CMS when you made a child, why do you need them after? There comes a time in your life when you gotta make your own realistic arrangements with your ex partner and take on your own liabilities. You know some relationships last, and some simply don't.If the child was not made from a one night stand then bang your bloody heads together and stop bickering. You are all just lining the pockets of the government.
Ozzy - 22-Nov-20 @ 7:29 PM
My partner ex has recently made a new claim , he hasn't seen the kids for over 7 years as she moved ,changed their names and she married , we did find her on FB but blocked us , my partner called CSA to discuss , explained that he has a step child in education ( my eldest doesn't count as 19 but in uni) but he has to pay for his if in further education until 20 ???? So following the conversation received paperwork !!! 600 a month, no dependant on , and taken from 2018 p60 , he doesn't even do that job anymore due to ill health !!!Complaint and appeal in , any advice , I have been told best to start a pension And put large amounts in ! Shedoesn't work never has ! Her marriage has broken down , He can't even have a relationship because she has poisoned them , the law is so wrong ,
Cat - 22-Nov-20 @ 2:23 PM
I’m at my wits end Ex telling lies about claiming. She hasn’t paid mortgage for 2 years. Csa now claiming off me. Eldest is working and college for 16 hours a week drives a bmw and he’s 19. Csa taking £600 month DEO for 3 years and I hadn’t missed a payment ex rang them and they believed her I had solicitors and they couldn’t help. I sent all proof I hadn’t missed any payments CSA just don’t listen to the paying parent. I’ve had letters with all different arrears amounts and all different deferent reference numbers
Screwedova - 8-Nov-20 @ 1:04 AM
I need to know what to do, this has been going on for 10years,my partner told cms he wasn't working, but instead they put him at earning around £700 a week, We have been shoved about with all this and the csa will not do anything about any complaint put to them, we can't go to ice as the csa haven't given us a letter to say they will shut the case although they have, so after all the earnings they have put him down to which he wasn't, they say he owes £40.000, we have the SAR here and all his work history off hmrc, but they still say they are right, which they're not They are totally useless
Lisa - 6-Nov-20 @ 12:18 PM
The CMS are not fit for purpose, its clear that they abuse their position and clearly have no ethical, moral or even aprofessionalism in the way they conduct their 'business'. I've also been a victim of their fraudulent claims and action to the point of wanting to commit suicide. Ficitiocious earnings, ficticious arrears, bombardment and harassment with unsigned, conflicting letters 4 in 1 week stating I owed different amounts of money. I've lost my complete faith in the legal system as the CMS are in cahoots with the magistrates hiring out rooms and magistrates for the day so they can rubber stamp fictious liability orders. Disgusting shambles, the best you can do is completely ignore them, their actions are simply unlawful it's not worth your life. They seem more interesting in racking up fictious fees and arrears so they can claim (steal their) 24% of a inflated ficticious earnings and arrears. All for the kids, really? Destroy families in both side, turn PwC into carnivorous cretins hungry for cash and NRP and their families into poverty (yes families / kids). If I could reset the switch I wouldn't even have bothered to contact them in the first places... They are not impartial and seems anti Men as NRPs.
Thieves - 4-Nov-20 @ 6:10 PM
My ex partner,has taken me to the child maintenance services,as soon as i moved,into my new house after the joint house was sold,which she had 70% of the equity,she refused to let me seen my Son properly just giving me a few scrap hours here & there & no over night stays,she obviously knows how to play the system,I had to take her to court so I can see him,which in turn I had to pay for the solicitor & court fees,money I could not afford,I have made regular payments since she made the application in Feb 20,I did not pay the full amount because of financial & dispute issues,I had a slight deduction in the payments which i was still not happy with,..my ex unknown to me & no consultation & C.M,S online logging on site is a nightmare to understand & get onto,I've had no letters,they said they had sent,so now,I've amassed some arrears which I said I would pay in full,she refused,I now have a DMO which supposedly has to stay for 12 months,Its on a pay & collect system where they take 20% & she's pays 4%,they said I would have to pay an amount which would start from Dec 20 & taken straight from my wages,but know I paid her the correct amount £333.652 weeks ago & now they have taken a further £637 of me when I got payed yesterday 29rh Oct,I am now out of pocket,can't live & pay all my bills properly,I have ONE child,why so much ??,& on top of that I have a heart condition where I almost died last year,i had to have a ICD fitted & now I'm on medication for the rest of my life,I'm at my wits end I don't know what todo have phoned C M S several times,they are not interested on what you say or your personal circumstances,just cold & unhelpful,I'm been forced to work more hours thus me seeing less of my Son,who I adore,I have never been in this situation before,so don't understand the logistics of it all,my ex just wants me in the gutter & I did nothing wrong,apart from not loving her anymore & her having the affair,...where do I go from here,help.
Dickie - 30-Oct-20 @ 8:09 AM
I am in the UK and my son and his mother live in Norway. Not what I wanted but I’ve tried to make the best of it. Norway have made child support calculations which equate to double that of here in the UK. And due to arrears of payments made to the mother which I had no idea was being made, they now want that back. I take home just under £1700 per month and they want me to pay £480 a month. I rarely see my son which has sunk me into major depression. I do want to contribute but I was advised not to throughout this year due to a legal case I was preparing to get my parental responsibility back - which I got, in a court in Norway. I find this hugely unfair and Norway are basically demanding I pay for the cost of living there, on a UK salary. It seems the UK are quick to get on my case about this but surely it’s screwed up when a foreign country can dictate to a UK citizen like this. I just want to pay an amount that is fair. Now I need to try to find someone who can help me with this which is proving difficult. It’s like I’m being treated like a father who has refused to pay and that my life doesn’t matter!!!!
PH - 23-Oct-20 @ 9:51 PM
October 2019 the mother of my child decided to cancel her claim and write of the arrears. I had few letters stating that they have removed the arrears and removed them from there record they are permanently deleted and was unable to get them back. Fast forward a year later she decided to change her mind Child maintenance have allowed her to continue with her case and state it wasnt closed and have the arrears back after stating number of letters they have permanently been deleted . They rang me to day and and send its was illegally deleted because she did not receive a letter. So therefore I owe the arrears . I asked the women on the phone how long does it take to close a case and when stated 6-8 weeks so the mother to my kids had 11months to appeal her dicision. I have made regular payments to her aswelwhile I was informed the case was closed and the arrears where wrote of. I have no idea what to do because I thought once the arrears wheregone the gone nope . So any help with this one before I just give in and let them clean me out again
Carljones - 7-Oct-20 @ 7:40 PM
I have ripped off by CMS for a few years now, most recently I know my son has been working for over 2 years. When I ask CMS to investigate their investigation goes as far as phoning up the mother to ask if he is still in full time education, she lies and just says yes. I'm at my witts end I can not carry on like this, I've never failed to pay for my boys but CMS and my ex are leaving me suicidal.
Digger - 3-Oct-20 @ 11:19 AM
Any solicitors out there to take on the CMS (csa) get on me i need to take CMS to court for there fraudulent behaviour and there actions they took upon me. Any solicitors/barristers able to take my case on?
Chris - 28-Sep-20 @ 2:27 PM
CMS have changed my address completely (not just a typo like they did the first time) and allegedly sent letters to inform me that I have to pay. I have no issue paying for my child however when I have a vindictive ex who is 13 years older than me and knows how to play the system it becomes an absolute joke! Not only do they change my address but they have the cheek to send me a text saying I need to pay xyz so when I check the online calculator it states I have to pay less than half what they texted. I pay what I'm supposed to into my daughters account (I don't have my ex's details and we don't get along at all) I reference it as CMS as advised I pay for several months only to find CMS have put a DEO to my employer without my knowledge! (I should mention it's still not paying anywhere near what they originally texted). Fast forward on months later and several complaints and still no answer. So far they have claimed letters were returned to them (that's a lie as I have all letters up until you changed my address) they claimed they didn't have my number (how else did I receive not just 1 but several text messages from you?!?) It seems they feel they are untouchable and exempt from the same rules as the rest of us. I claim that they have commited fraud...by changing my address (falsifying evidence) in order to make a benefit (they add 20% on paying parents case and deduct 4% from the receiving parent) not only that but by changing my address they have put me in arrears due to me believing the case was closed due to no contact for over 3 years. It also gets worse where they have just put on a DEO for the past 3 months yet the financial statement I have got shows they have added collection fees on three different dates and several transactions at a time with varying amounts and the total is over £4000 collection fees.... Now tell me that is not fraud!!! I am looking at taking legal action and I am looking to see if anyone else has been in a similar position as I aim to get the system reformed as it clearly dies not work and it's only geared towards getting money by any means necessary including fraudulent behaviour!
Frustrated - 27-Sep-20 @ 1:11 AM
CMS have changed my address completely (not just a typo like they did the first time) and allegedly sent letters to inform me that I have to pay. I have no issue paying for my child however when I have a vindictive ex who is 13 years older than me and knows how to play the system it becomes an absolute joke! Not only do they change my address but they have the cheek to send me a text saying I need to pay xyz so when I check the online calculator it states I have to pay less than half what they texted. I pay what I'm supposed to into my daughters account (I don't have my ex's details and we don't get along at all) I reference it as CMS as advised I pay for several months only to find CMS have put a DEO to my employer without my knowledge! (I should mention it's still not paying anywhere near what they originally texted). Fast forward on months later and several complaints and still no answer. So far they have claimed letters were returned to them (that's a lie as I have all letters up until you changed my address) they claimed they didn't have my number (how else did I receive not just 1 but several text messages from you?!?) It seems they feel they are untouchable and exempt from the same rules as the rest of us. I claim that they have commited fraud...by changing my address (falsifying evidence) in order to make a benefit (they add 20% on paying parents case and deduct 4% from the receiving parent) not only that but by changing my address they have put me in arrears due to me believing the case was closed due to no contact for over 3 years. It also gets worse where they have just put on a DEO for the past 3 months yet the financial statement I have got shows they have added collection fees on three different dates and several transactions at a time with varying amounts and the total is over £4000 collection fees.... Now tell me that is not fraud!!! I am looking at taking legal action and I am looking to see if anyone else has been in a similar position as I aim to get the system reformed as it clearly dies not work and it's only geared towards getting money by any means necessary including fraudulent behaviour!
Frustrated - 27-Sep-20 @ 1:11 AM
My Brother is a great Dad, loves his kids. He moved across the country to be closer to them because his ex moved. He has always paid. She is running him into the ground. Somehow she is able to call up CMS (like she did already) and say that she wasnt happy with what he was paying so they they increased the amount and back dated it 6 months. Because the backdating immediately put him into arrears, they went to the employer and take 40% of his salary. He is now working full time, sees his kids every other weekend and has to manage on around £500 per month after her deductions. She is working full time, has a salary of £50k, owns 2 houses.. She plays the system. for example, he could get a reduction as he has the kids more than 52 nights a year so she changed it. Now he gets them every 2nd weekend Say & Sun but has to take them home by 7pm. Because they dont 'stay overnight' he is not eligible. Why is it so easy for the mothers to rip of the dads through CMS? There is nothing in place that promotes joint parenting.
MyBrothersBrother - 19-Sep-20 @ 4:33 AM
CMS have been an absolute waste of time, i paid for them to help me get child maintenance off my ex but i still have not received by back pay which has been going on since 2010. My ex still owes me 2K back pay How can i get this because they have stop taking payments from him and he still owes me money
DB - 17-Sep-20 @ 9:29 AM
Took all my mums money out of my account ,she was using to look after it ,I haven’t worked on the cards for 6 years , down as not working , No Csa calls for 6 years now they have cleaned my account she was using of all her money , 10k , feel like this is the end of the road for me , I’m already homeless living in a hotel , she is supporting me as she lost the house, while I find somewhere now we’re destroyedsurely this is illegal as I’m not working have no taxable income ?
C - 16-Sep-20 @ 11:52 PM
The CMS used figures for my annual review that were over a year old.When I raised a mandatory review they advised that they can use any figures of my earnings from the last six years to calculate my payments. I understand that an upper court ruling says that they must use evidence of the most recent earnings to calculate, this being my last year's P60. Surely it is time for a parliamentary review to look into the incompetence of this department?
Mr t - 16-Sep-20 @ 6:53 AM
I have been trying to justify my missing payments for 10 years, especially when evidence has been sent in.No one can tell me where they have gone. It seems very unfair that after receiving CMS messages that they will seize assets if I don't pay and that I have to pay the missing amounts again. It seems no one is bothered where my missing payments have gone.
Injustice - 15-Sep-20 @ 1:02 PM
I have been trying to justify my missing payments for 10 years, especially when evidence has been sent in.No one can tell me where they have gone. It seems very unfair that after receiving CMS messages that they will seize assets if I don't pay that I have to pay the missing amounts again. It seems no one is bothered where my missing payments have gone
Injustice - 15-Sep-20 @ 12:06 PM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments