Once the CSA has made a calculation for child maintenance, it has discretion to stipulate the method by which payments are made, to whom, when and how much should be paid towards any arrears. Notifications of any CSA decisions relating to payments must be made in writing, and should allow the non-resident parent as well as the person with care to make representations about them.
Payments to the CSA
In the majority of cases, the CSA prefer payments to be made directly from the non-resident parent to the person with care – save for when the person with care is on either Income Support or Job Seeker’s Allowance. In this situation, payments are made using ‘the collection service.’ In other cases (i.e. where the person with care is not on benefits) the collection service can be used if one or both of the parties request it. If there are problems with payments, it is possible to request the intervention of the collection service later on.
Under the new rules for child maintenance calculations, if a non-resident parent is on benefits Jobcentre Plus may make deductions at source of flat rate payments, at the request of the CSA.
When Payments Fall into Arrears
The CSA only intervenes in cases where payments have fallen into arrears if the collections service is being used. However, it is important to note that by the time the first calculation is made there are always arrears to be paid (because the calculation isn’t made until after the date when payments are due).
When a calculation is first made, the CSA will telephone the non-resident parent and tell them how the payments should be made, including the arrears. It is during this conversation that the non-resident parent should negotiate if they feel that they are not satisfied with the proposed schedule: this may be particularly pertinent given that the CSA always request that the initial arrears are cleared by way of a lump sum. (Any voluntary payments that have been made after the effective date can be deducted from the initial arrears.) The arrears are also notified in writing. If they are not paid within seven days of the written notification, the non-resident parent could face fines and enforcement action.
If a payment that is due directly to the person with care is missed, they must inform the CSA so that they can make enquiries as to why the payment has been missed. If a payment that is due to be paid via the CSA is missed, the CSA will follow this up of its own volition. In other cases, a person with care who is on certain benefits may request an increase based on the fact that child maintenance has not been paid.
In these circumstances the CSA will telephone the non-resident parent to find out whether there is a problem (e.g. a change in circumstances.) If the non-resident parent anticipates that they may find themselves in difficulty over payments, such as an impending redundancy, they should contact the CSA in good time to negotiate a reduction. There may be a suspension of arrears temporarily if the non-resident parent is ill, unemployed or incarcerated.
Deductions From Earnings
A Deduction from Earnings Order (DEO) is where payments are deducted from the non-resident parent’s earnings and paid to the CSA. Voluntary DEOs are available if the non-resident parent requests it: however if they persistently default, fail to keep to arrears arrangements and do not respond to enquiries, a DEO may be imposed. However it is possible to appeal a DEO to a magistrates’ court within 28 days of its imposition, either on the basis that it is defective or that the payments being made to the non-resident parent do not qualify as ‘earnings.’
If a DEO is inappropriate for whatever reason the CSA can apply to the magistrates court for a liability order. The CSA has to provide the non-resident parent with 7 days written notice of their intention to apply for this order. Once granted, the CSA can arrange for a county court to enter the order into its register like a judgment debt. This means that the CSA can pursue a charging order against land, property or other assets, a third party debt order against bank accounts or debts owed to the non-resident parent by a third party.
Disqualification From Driving and Imprisonment
In extreme circumstances, the CSA may take action to disqualify a non-resident parent from driving and can fix a term of imprisonment (up to six weeks) that is usually postponed to enable regular payments to be made.
I've been paying csa hell for 8 years now! when I got into arrears because I lost my job every time I had to phone them to explain what is going on and the only time I hear from them is to get money from me, I have payed my ex wife cash in hand in the past but when she stop me seeing them I stop paying. I did say once I can start seeing them I'll start paying then she went to csa hell!! she even told them that I have never payed her a penny but because I for got to get a receipt from her to say I've payed her plus she ask me to help to pay for things for our kids school but when I ask for a receipt she dose not what to give one! when I told csa that I've help with paying things for my kids I got told that is my choose to pay and would not take that into considerasion. I even lots my flat because csa was 55% of my rage and when I tired to get help from my local council to pay rent and taxes, I was told that they do not take csa in to acount! I dont mind paying csa but I just wish that csa would consider that we still have bills to pay and to keep a roof over our heads!
j2o - 24-Apr-13 @ 1:26 PM
My son was 11 months when my partner was unfaithful he is now 9. Iv tried for the last 7 years through court for access,legal aid has stopped now iv always paid but I'm on minimum wage now and the CSA take 45% from my wage leaving me £100 pw iv got to sell my car and still live at home I'm 30 years old. All I want to do is see my son why can't I ?
Adz - 12-Apr-13 @ 4:50 PM
hi have been on csa calculator and for one child the amount due is different from what i am paying rang csa they said that iam paying the old rates not the new ones and it will stay that way until they leave school is that right or are csa just trying to get more cash from me
slyboy - 21-Nov-12 @ 9:05 PM
Iv been split from my 2 boys dad for 3 years nearly recieved one payment of which took months for csa to get after that he quits his job so he says he was actually fiddling! Anythnk to avoid payment of support for his kids! Why?? Cause im married and my husband works he can support us? Yet dad of year takes me to court for access and says to my sons that my husband is not there dad he is yet my sons call my husband dad cause they see his as dad as he does everythnk and more for them.. Why should the man that is there dad not pay towards ther upkeep and expect to be called dad! The law should be if a father dont intend on supporting there children then they shouldnt be alloqed to eveb have contact woth them esepcially when all he does is call them names and myself and husband hes never nice about anythnk to them and plays mind games (he is an abuser) get the law changed!!!! Make them pay or lose all rights!!!
Lovesmysons - 20-Oct-12 @ 11:25 AM
Hi, I pay a CSA payment monthly to ex. I am thinking of moving abroad. Do I still have to make payments? If not, what happens if I re-enter UK at any time? Thank you
Dave - 13-Sep-12 @ 9:00 PM
My ex left me and the 2 kids 2 years ago, just woke up and said he was leaving. when he asked to come back i said no, he moved in with my best friend(ex) and started harrassing me constantly.He left me to sell our house and split assets and sort out the moving.He didnt help the kids with anything, they didnt want to see him, i invited him round all the time to get them to see him. My son then decided (with the help of £50 a month pocket money) to live with him and my ex best friend.Then i started getting texts saying she has my husband, now my son and is going for my daughter until i have nothing and fall on my face. I have struggled to cope with all this even with serious illnesses but now my daughter is 19 the ex refuses to pay for her and on my birthday yesterday i received a letter and phone call from csa telling me what i have to pay my ex for my son. If i pay this money i will have NOTHING to buy food, petrol to get to work or to get my daughter to college.But CSA dont care. my ex earns 3 x what i take home, how on earth can this be right.it is not means tested and is soooo unfair i will lose my house, car everything if i have to pay this money but there is NOWHERE i can go for help to sort this. What do i do.
Female - 6-Sep-12 @ 3:52 PM
I support my three kids financially myself. I have done so,for all of mykids’ lives -my oldest is now 13. Their dad - my ex has never volunteered to financially support them. I’ve never had a penny from him.In fact if we have any form of discussion about financial help.He tells me that he financially supports them when he has them (contact is 2 days per week made up of 4.5hrs the first day and 8 hrs the otherday). So that tells you the level of responsibility he actually accepts!He's been supposedly. 'Unemployed' for many years - (he has a £6k motorbike and a van and has been to various far away countries for vacations on at least three occasionsover the past three years). 2 years ago, i contacted the CSA when I identified that he hada legitimate job.i had to tell them who and where he worked,(this is a difficult task when you are estranged and your ex doesn’t want to pay - its not like he will volunteer the information to me).However CSA told me that to speed things up if i could supply the info then this would help get me maintenance.I supplied the info.They then contacted him.For three months he refused to tell them his earnings.He apparently was employed ona trial basis.After his three month trial period was up the company did not hire him in fulltime employment and he was again unemployed.it was at this stage he finally volunteeredto tell the CSA his earnings during employment.He did this because by this point he knew he was safe from providing for his kids.I got a letter from them telling me he now owned my £690 in arrears for the three months he worked (shows you how much he was earning!).I would only receive the money if he got another job.Reality is I will never see a penny of that cash.He knows how to play the system well. His employment ended in August 2010.He was then officially unemployed,and as such by law he was then obliged to provide £5 per week for his kids from his social security benefits(not £5 each but £5 in total!).A couple of months later i asked the CSA when i could receive this weekly £5.They told me that i had to advise them of my ex's unemployed status before they could start another claim (crazy i know, since they already knew having chased him while employed).The claim could only start by that date.Howeverby December i still had received £0 from him - and despite the CSA contacting the unemployment benefit office they had failed to take the £5 a week from him.I was told that the £5 payments would start over the next few weeks.He'd managed to skip the £5 weekly payment from August right up to December because apparently you cannot backdate social security payments even when the error is on the part of the social security not taking the cash. By this point I gave up and told the CSAto put my case to sleep.The stress and energy i used chasing them wasn't worth the £5 a week. Two years later my ex lives like a king
scunnered with the C - 31-Aug-12 @ 5:50 PM
@ Willie45... as you say "not all men are to blame".... my partners ex tricked him into having another baby.... this may sound lame to some people but she lied and told him she was on the pill... they had been having problems since their first child was born and he had told her that he wanted to split up (stuck it out for the sake of the first child for 5 years with the help of anti-depressants).... just after he told her that he wanted to split up she announced she was pregnant..... "she didn't want to get a full time job when the first child went to school..."
He has never refused or missed a payment for his children but his ex constantly uses them to hurt/punish him and it's absolutely disgusting to watch.... women like her make me sick.She protrays the image of 'the perfect mother' but her actions have distroyed her childrens relationship with their father and her lies have left them insecure and withdrawn.....
She, however is happy because she has someone to blame whenever something goes wrong and has a constant supply of money... to go on holiday with her friends while we pay for the kids to come on holiday with us.....
My partner has done absolutely nothing wrong but is constantly trying to prove his love for his kids because of the mothers actions and lies....
It's mothers like her that put decent mothers to shame.....
Sally - 30-Aug-12 @ 11:28 AM
My son is 8 months old. I was with his father for years. This was a planned pregnancy and I had three miscarriages before I had my son. I was a partner in a business with my sons father. Whilst I was pregnant he went off with another woman. He fired me from my job and I went through the rest of my pregnancy broke and on my own. When my son was first born he saw him a few times. He decided when my son was 3 months old he didn't want too see him again. He was assessed by the CSA in February and hasn't paid a penny. He is on his fourth forgein holiday this year and has purchased a new range rover. We are both in our forties. I am sick of men who indicate that it is some how that woman's fault that they don't pay child support. A father has a moral as well as legal responsibility too help towards the upkeep of their children.
Caw - 26-Aug-12 @ 7:36 PM
not all men are to blame..i made a mistake in 2008 which resulted in a child..childs mother knew i was married...i have 4 kids to estranged wife and eldest i brought up myself and then with estranged wife
when child was born i paid cash in hand and sent 3 x slips signed statements .i was paying more but was in position with a good income then i lost employment in 2010.childs mother didnt want reduced payments
ii the got letter from csa demanding 58.10 backdated to when child was born despite me paying cash to mother..she cut off contact in may 2010....moved house i do not know where child is...then in july 2010 csa told me case was closed..then fast forward to july 2012 and a enforcemrnt letter arrives demanding £7880...DESPITE SAYING CASE WAS CLOSED.its not all mens fault
i have never had a payment from eldest mother in 13 plus years....
childs mother took good money when i had good income but still wanted same when i couldnt afford it
i still see my five children my ex has them all with her..
i am between employment
yes i made a mistake during marrige trouble but did my best to fix it
willie45 - 9-Aug-12 @ 12:57 PM
Totally understand your frustrations, fathers should ensure third offspring well provided for, whether they see them or not their kids are living and needing shelter, food, warmth.
My story, well, in short he worked, CSA caught up, manged to get one payment, he left work place.
Fathered another child, worked cash in hand, claims unemployed, receiving JSA. That relationship dissolved, she claimed CSA, calculations were split between 2 kids, (£5 each fortnightly) and he continues to work, claim JSA, except the other child gets some cash payments from him.
Reported his fraudulent claiming and working, provided dates, addresses, telephone contacts, at current place for 3 years. CSA can't pursue cause DWP have to be informed, which I did, then CSA still can't check out his status until DWP prove his working and claiming fraudlenty.
So my question is, what's the use? As long as you claim benefits and work, CSA won't pursue you for telling them lies too. Receiving £2.50 a week for the last 4 years an insult and have now cancelled my CSA claim.
Incredilous - 30-Jul-12 @ 4:37 PM
anybody got information on when child support is stopped? example;age of the child?
caca - 16-Jul-12 @ 1:48 PM
In responce to Tracey dated 18th June 2011 how can you blame women for getting themselves pregnant and demanding money?? It takes 2 and if men didn't like the fact that as well as women they need to support their children they should of put something on the end of it!! Whether your a man or woman children should always come first and both should make the effort as there are people out there that would give anything to have a child! As for the csa stricter rules should apply and they should not be taking so long to get results as the ones that suffer will be the children if parents are in need of help for clothes food etc at the start of the case!
mrs c - 4-Jul-12 @ 9:59 AM
do away with csa its a lot of cock and ball they can prove nothing. FATHERS RIGHTS ALL THE WAY.
i think i might do a facebook page for Fathers rights stop CSA.
dale - 25-Jun-12 @ 2:43 AM
My ex husband paid £200 mth from May 2011.He took me to court for access in February 2012.Just before the court case he rang csa to say he could only pay half that amount although the firm he is working for is exppanding.He also requested voluntary deductions from his wage.He lost the court case and has been classed as a danger to children(based on the bizarre behaviour he admitted to) - he can not even have supervised access. He said at court that he wasn't going to pay me another penny and that he would do whatever he can to not pay.A lot of people in the court witnessed this and did signed statements for my solicitor.Csa rang his work in March on a Friday and spoke to a man who said he was the manager. He told them that the lady who does the wages isn't in until monday. They phoned back on monday and a lady answered and said that the lady who does the wages isn't in until wednesday.I told them that the lady they spoke to was the lady who did the wages as only 5 people work for this firm and the other 4 are males.They rang on the wednesday and asked for the lady by name and then she said that my ex had left the day after the court case and that the manager didn't know.The manager was best man at wedding and his son was page boy.Whenever we had trouble in marriage he went to live with them.His manager has children that he doesn't pay for as well.Csa asked me to contact these people to see if they would tell me anything.Yeah! Like his boss and best friend are going to help me.I received a letter dated may stating that he doesn't earn a penny nor does he claim any benefits (from 1st March and still doesn't now) yet he is registered partially sighted and also lives in rented house.I said how can he do this with no money and they said well he wouldn't lie to us because that is illegal!He is on Facebook and is seeing someone else and they have put recent pictures of him up wearing a suit.He is a very good salesman and has won national awards for his ability to sell so I can't see him being unable to get a job.He is also a smoker and an alcoholic.It is so fustrating that they can't see that he is lying.His manager came to my house at easter and gave her £100 worth of easter presents off himself and his wife yet they have never seen my daughter.Her dad didn't get her anything.Csa just don't seem to understand and I have sent copies of the statements to them to prove that it isn't a simple error on his part but they still say he is telling the truth.They have said it is up to us to get the proof that he is lying.
vez - 22-May-12 @ 12:10 AM
Still waiting for the CSA to sort out payments for my 12 yr old girl... Her father refuses to acknowledge her now, she saw him once last year and not at all this year.. Why should we sit here and struggle while he gets away with it... This guy has his own business, decent motors and a cottage in the countryside.... He hides behind his now partner and no amount of contact with CSA can get a single penny out of him.... It's wrong.
Christine - 14-May-12 @ 9:54 AM
My ex wife took a lump some to cover maintenance till my sonis aged 11. Under the mediation papers agreed upon, I should have right to see my son every other weekend. Its been over a year now since I havent seen him once!! She had her money and now makes every excuse under the sun for me not to see my son! When my son falls eleven I can see her running to the the CSA, even though she said she wouldn’t! (She adulterated on me), My girlfriend now wont let our relationship move forward cause she will be responsible for maintenance if we lived as a couple. I cant see why my girlfriend should be made to pay maintenance, or me for that matter, as it was my ex wife that cheated on me and especially now since she wont let me see my child! I am being persecuted for something that I didnt bring on!!!
chris - 7-May-12 @ 1:23 AM
Went to csa in april 2011 got 3 payments then stopped to find out hes moved jobs now 13mths on still no money they have everything they need to his wage etc but still waiting
lou - 2-May-12 @ 3:11 PM
Csa is aofwaste time. In 12 yrs they have only got a few hundred pounds off my sons vacant mother & considering she has millionaire status it seems somewhat pathetic. I have met with my mp, spoken to people at csa many times only to be told they are doing all they can. They never inform me of anything & it is me who has to do all the chasing, also their complaints dept is as shambolic as the rest of the system. I wish I was in charge as there would be a serious culling of staff whom don't seem to know what day it is let alone trying to work something out.
chris - 9-Feb-12 @ 11:42 PM
Hi boyfriend has been given two different arrears sums in two days. The first being 2725 and the second 490 more since may 2011 he has paid off 1600 of his arrears but csa will not state if this sum had already being deduced from the arrears. They demand my bf pay off arrears at 558 a mth 40% of his wage when it was their fault he fall into arrears in the 1st place can they do this when he has 2 other children living with him.
abi - 31-Jan-12 @ 10:20 PM
We was contacted in July 1994 2 days after coming home with our 1st child, regarding my partners ex, who disappeared with his daughter after having a affair. CSA calculated my husband as being single with no dependants, we disputed each request then finally in 2000 received case close arrears 0.01. we was overjoyed as we now had 2 children and a mortgage to pay.
12 years later the said daughter now 29, we have received a demand for arrears, they have contacted my husbands employer to enforce deductions.
I have the letter regarding the 0.01, but they will not entertain it, now had to appeal get out MP involved, but they still going to take the money.
Plus the ex has been married 4 times now!!! We have been together 24 years....
kaydan - 25-Jan-12 @ 1:33 PM
the CSA by their own admission and incompetence have made me a non paying father by failing to tell me in 2007 that my ex partner had started making a claim for child maintenance and the CSA admit that they failed to tell me that there was a claim!
Now they are trying to get a court order against me for arrears that they areresponsiblee for!
I am fighting this with the aid of my MP!
My ex lied to the CSA!
The CSA refuse to accept that we were in a private arrangement and My son stays with me for three nights per week!
I am fighting the ex through the court for a changresidencedance order!
The ex is now on her third partner in 7 years!
scottrocket - 21-Jan-12 @ 1:28 AM
The fourth year,still not a penny, xmas next week, no presents, debt, ife a huge stress, surviving is bad enough without pressure of xmas, ex now owes in region of 9,000. I've followed the procedure rung, wrote, been passed from department to department still no better off still not a clue when if im going to receive anything. I got baliff threatening to come take our furniture over a parking ticket? How can this be right, he sees kids every two weeks for 2 nights. Even has the cheek to keep clothes I buy there for them to wear. never helps with school costs. ive lost my buisness, my life, hung onto house by skin of my teeth, but for how much longer don't know. All I want is to be able to give kids decent up bringing, start new buisness get on with my life debt free, but no seems I got to fight every step of the way.not fair when they are taking away years of our lives which we spend in a roller coaster of debt,sress.unhappy,. while he is onto next vicitim.and having some more kids when he can t pay for the ones he does have.
FLAME - 20-Dec-11 @ 12:44 AM
I am a mother of a three-year-old girl. I am Serbian and my ex-husband is English. We got devorced in Serbia last year, after 5 years of relationship from which 1,5 year had been spent in marriage. Our daughter has a dual citisenship, Serbian and British. We had consensual devorce in which we agreed on the visits between him and her, as well as the child support amount that he would be paying. He suggested that that amount should be 300 euros per month and we have both agreed on that. Few moths ago he has moved to Serbia and has been having regular visits as agreed. He has also been paying the agreed amount each month with no delay.
Few days ago he has informed me that he considers that amout to be too high.
- Minimal child support in Serbia is 150 euros. (and that is very little ?, considering that only the bills for my flat cost that much)
- He is working for a sales company abroad (I belive in the UK or Republic of Ireland) or is partly an owner of that company. Most of his business he does on line. I am not aware of his monthly income.
- I have got a new job as microbiologist 2 weeks ago with a trial period of 3 months and monthly income of 260 euros.
Can he decrease the child support amount? Can I claim child support in Britain for our daughter in that case?
Thankyou in advance!
Calm and happy mum ?
mini mo - 5-Nov-11 @ 12:09 PM
I have just done a search for declarator of parentage and this page came up.I have read with interest the above three comments.I can synpathise wholly with Leeklady, absent father was not paying, CSA took him to court, he then started making payments, then they stopped, CSA took him back to court and two years later I am no further forward!Absent father demanded a DNA test when my son was 10 months old and still will not pay for him.He now has a three year old and lives with someone, he does not work allegedly and she does!I can see my child being married and having kids of his own before this case is sorted out.Jonny and Tracey - what on earth are you talking about???!!!!!!!!My child's father has done everything he can and I mean everything to not pay for his son.I did not fall pregnant then demand money from him!We were living together, things were rocky, I discovered I was pregnant, we split, he promised to do everything he could for us (gave me £20 after I practically begged him when my son was months old as he was growing so fast I needed new baby grows).Then we never heard from him again, CSA started chasing him for payment and then it ended up in court.So in my case, and in many others I would think, the CSA do not "bulldoze" their way to an "unfair conclusion".In my view, it is completely fair what the CSA are doing in my case, albeit it has taken a long time and is still not over yet.
alice in wonderland - 5-Oct-11 @ 11:27 AM
I have waited 11 years for the CSA to conclude my case, which started in 2000 and in July 2011 it went to tribunal and they found in my favour. I wrote to the Tribunal staff on the 16/09/2011 to find out what the conclusion was regarding the final discision and when to see a final settlement to this case. They wrote to me saying that it was no longer their concern and had passed the case to Preston along with a note of urgency as to why it was taking so long after the decision of the tribunal. I had a letter today, from the tribunal department, requesting me to answer YET AGAIN what I expected from the tribunal. Does this Government office NOT know what the other departments are doing? This now prolongs other issues relating to this case and this is how its been for these past 11 years. I appreciate that I am not the only case nor the only parent experiencing these delays but surely not even the CSA can continue at this rate. My children have all grown up, left home and have homes of their own, 1 of my daughters has made me a very proud grandmother. When I needed their help when the children were growing up they dragged their heels and in my opinion still are. Its caused the whole family so much unnecerssary stress and bitterness between their natural father and themselves. The absent parent was shown to be in reciept of earning of upto £50,000 per annum as a self-employed person, the absent parent actually has 2 businesses and still they have done nothing. If the absent parent is working they can deduct it from their earning and today they can even take the minimum from their dole monies. Failure to pay after numerious chances results in an appearence in a magistrates court with the chance of a 28 day sentence to do and still pay on their release, failure again and the sentence is extended. The longest they can sentence the absent parent for non payment is 6 weeks, but they have other tools to make sure the absent parent paystheir dues. They VERY RARELY do what they say they will do and NEVER take any action against those who constantly lie to them. The only reason why this case was even looked at was because the absent parent wrote and lied to them when they actually asked him to pay the arrears, until then they hadn't even contacted me concerning the case for over 4 years. To say I'm angry with the CSA is an understatement and I do not expect a conclusion this side of 2011
Leeklady - 24-Sep-11 @ 5:07 PM
I totally agree Tracey, and more people would also pay if the CSA showed compassion instead of bulldozing their way to what in most cases is a unfair conclusion.
jonny - 20-Jul-11 @ 11:06 PM
MORE PEOPLE WOULD PAY IF THEY WERE GIVEN HELP WITH ACCESS TO THEIR KIDS INSTEAD OF WOMEN FALLING PREGNANT THEN DEMANDING MONEY WITH NO THOUGHT TO THE FATHER OR THE KIDS WELL BEING AND RELATIONSHIP.