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What Happens When the CSA/CMS Gets it Wrong?

By: Anna Martin - Updated: 2 Sep 2018 | comments*Discuss
 
Complaints Review Team Csa Child Support

As with any organisation that relies heavily on administrative resources, the Child Support Agency or Child Maintenance Service may, from time to time, cause parents to become frustrated, disappointed and annoyed. A parent with care may express concerns over the lateness of payment distribution or the lengthy application process, whereas the non resident parent may feel stressed at having to provide so much personal information. Understanding there are times when the CSA/CMS gets it wrong will help parents deal with resolution.

How To Complain About Service

The first thing a parent should do, if they are not satisfied with the level of service the CSA/CMS provides, is to contact them direct. Contact can be made by phone or in writing. Communicating in writing provides the parent with a visual record which can be presented at a later date if required. When writing a letter of complaint it is worth photocopying the original letter, if a PC document is not used and stored.

If CSA/CMS staff are unable to resolve the issue and a parent wishes to pursue the matter further, details of the individual’s case will be forwarded to the Complaints Resolution Team.

Taking A Complaint Further

Once a parent has received a response, to their complaint, from the Complaints Review Team they have the option to take the matter further by writing to the Independent Case Examiner. This service is free to all parents, although the Independent Case Examiner will only consider accepting a case if they are satisfied the complaint has been reviewed appropriately and according to strict guidelines. In order to use this service however, parents must contact the Independent Case Examiner within six months of receiving the Complaints Review Team’s response.

Appealing Against A Decision

If a parent feels a decision is unjust or unacceptable they must contact the CSA/CMS and ask them to explain their decision. Parents can also request a formal appeal. It is worth bearing in mind that any new decision that the CSA/CMS make may increase or decrease the amount of payable maintenance.

Whilst the decision is being examined, the original decision remains in force and all maintenance payments will be collected and distributed accordingly.

Are Parents Compensated?

A complaint may highlight a lengthy period of processing, incorrect information or even a serious mistake. This is formally known as maladministration, and if this occurs an apology is usually not enough. Some parents may have lost money through the Child Support Agency’s or Child Maintenence Service's negligence and will expect to be compensated for the inconvenience.

In cases where financial compensation is paid out this will be treated as part of handling the complaint. A parent, however, has no legal right to compensation and must wait to have their complaint assessed. The CSA/CMS decide this by using a set of rules that have been agreed by the HM Treasury and the National Audit Office.

In the financial year 2006/07 the CSA paid out around £3.5m in compensation to parents.

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@CM - Shocking - I feel for you loads. If you think your ex did it deliberately and knew all along then you'd have to take it through the courts and sue your ex for deceit. There are cases of fathers who have sued their ex's successfully. Proving it is the difficult thing though.
GreG - 4-Sep-18 @ 2:43 PM
@Doogle -If the other parent was on benefits then you should have been paying the state, not your ex (which you would have been informed of at the time as payments went to the state not to the parent). So, if you can prove that you were paying your ex directly through bank statements, then it will be your ex who will be liable for the debt to the state. Unfortunately, that's the tricky part - it sounds like one of you (either you or your ex)will be culpable for the amount.
JackV - 3-Sep-18 @ 10:29 AM
I had a case with the CSA which closed in 2014. I was told there were no arrears. In June 2017 I received from the CMS a bill for nearly £4k dating from 1995-1999. They say I owe this to the state as my ex was on benefits between those years. I have asked for proof of this which they have said they don't have time to look into. I told them I paid my ex direct. Their response show us Bank statements. I cant do this as that Bank account was closed in 98. I have tried the ICE and also asked for a tribunal so far the tribunal has been denied. I have been to my MP and nothing. I have shown them a letter from a Senior investigating officer showing any arrears were paid. I was told by the CMS this was a computer error. The CMS also told me the CSA have to look into my case, the CSA say its up to the CMS to do it. Now 20 years later they are doing a DEO of over £300 a month. Oh and my ex admitted I paid her.
Doogle - 2-Sep-18 @ 6:14 AM
I have two sons. Many years ago I paid a lot of money in Child Support via the CSA. Recently my eldest son informed me that his mother told him that I was not his real father. Naturally, this was devastating and upsetting news for both of us. I understand that we have to do a paternity test to establish the true facts. However, if this proves to be the case, can I reclaim the Child Support money I paid for him from the CSA or do I have to pursue my ex wife?
CM - 28-Aug-18 @ 7:15 PM
Jonathon- Your Question:
Hi. I am severely disabled and up to December 2016 had been paying maintenance via benefit deduction. I claim disability and have very recently had larynx surgery for cancer. Today 11 8 18 I receive a letter from child maintenance service telling me that the case that ended nearly two years ago through the csa with my now 20 year old daughter who works full time still needs me to make payments totalling 1600 pounds. I can never work again and need help at home. Can this be right that they can decide after nearly two years to suddenly re open a case. Thanks.

Our Response:
I am sorry to hear of your illness. CMS can now extend payments in order to collect arrears, even if the paying parent is in receipt of benefits. This would be done on the flat rate £5/£7 per week until the arrears are paid off. However, if you feel you have been unfairly treated you can complain (please see the link here), especially if the case had closed.
ChildSupportLaws - 13-Aug-18 @ 2:35 PM
Hi. I am severely disabled and up to December 2016 had been paying maintenance via benefit deduction. I claim disability and have very recently had larynx surgery for cancer. Today 11 8 18 I receive a letter from child maintenance service telling me that the case that ended nearly two years ago through the csa with my now 20 year old daughter who works full time still needs me to make payments totalling 1600 pounds. I can never work again and need help at home. Can this be right that they can decide after nearly two years to suddenly re open a case. Thanks.
Jonathon - 11-Aug-18 @ 11:03 AM
@andybuK Contact you mp and get them involved as the cms will have to respond to them or the mp can take it higher than the cms.
Equalityinlegislat - 2-Aug-18 @ 6:29 PM
Hi I've been fighting the cms for three years now my first complaint was abouta deo and alledgly saying I was gonna commit suicide on the phone to them . I've been to my mp and got them involved. Cms are starting to ignore both of us . I've been through the independent case examiner and to the palimentary ombudsman they are all sticking up for each other they have now compastion and think of nothing but threaten and harassing of paying parents. They have even committed fraud against my son by taking more than the 4% collection fee. Each day they are exploiting our children for their own financial gain. Ask for a full subject access report this will show you all the mistakes they make without telling you and once you find them write as many letters of complaint to them together we can wear they down to change the system and make it better for child and parents involved. Let their be equality in legislation
Equality in legislat - 2-Aug-18 @ 1:26 PM
JBP - Your Question:
I was happily paying my child maintenance for my son for years. I was told he had left school and working. I contacted the CMS (i paid direct to HER through them) they investigated and said my case should have closed in Aug 2017. Apparently they dont do checks they rely on honesty of the receiving parent. They wrote to her and called her. She made no contact back. So in essence ive overpaid for 10 months to a total of approx £3200. They say they will write to her and say she has to pay it back but if she doesnt reply/refuses they dont do anything its down to me to take her to court. I had no issue paying for my son even though I knew full well he would see none of it it would go on her 'habits' Where do I stand. I have struggled for years financially so all my bills are paid, to find out I could have been better off the last year almost. Are CMS liable? as far as im concerned if they did their checks they would have known. Considering they tell me every year how much I earn it should be down to them to check HER too.

Our Response:
Usually child maintenance stops when child benefit eligibility stops. In other words, if the receiving parent is in receipt of child benefit and it stops when the child finishes full-time education and/or starts work (please see the link here ), so should child maintenance payments stop automatically. However, if for whatever reason you have continued to pay, then court would be your only option to try to retrieve this money. CMS can write to your ex and tell her she has to return the money. However, if she refuses to pay, then it is out of the hands of CMS and would have to be handed over to court. In the meantime, you can complain to CMS, please see the link here, if you feel you have been treated unfairly. You should enquire why payments continued to come from your account when your ex was no longer in receipt of child benefit. Please keep us posted regarding the result, as we do not have the information on how CMS deals with overpayments.
ChildSupportLaws - 2-Aug-18 @ 10:11 AM
I was happily paying my child maintenance for my son for years. I was told he had left school and working. I contacted the CMS (i paid direct to HER through them) they investigated and said my case should have closed in Aug 2017. Apparently they dont do checks they rely on honesty of the receiving parent. They wrote to her and called her. She made no contact back. So in essence ive overpaid for 10 months to a total of approx £3200. They say they will write to her and say she has to pay it back but if she doesnt reply/refuses they dont do anything its down to me to take her to court. I had no issue paying for my son even though i knew full well he would see none of it it would go on her 'habits'Where do i stand. I have struggled for years financially so all my bills are paid, to find out i could have been better off the last year almost. Are CMS liable? as far as im concerned if they did their checks they would have known. Considering they tell me every year how much i earn it should be down to them to check HER too.
JBP - 1-Aug-18 @ 12:41 PM
Cms whats that a tax on children making sure the future kids have nothing and become controlled by the establishment . Its all going to crumble very soon as people are pushed a little to far and.... Dont you think its wrong that mummy is out getting her nails and hair done every week ,Out every weekend on the lash and living it up the British style on credit of Farther. Dad can't afford his rent or bills and his clothes are falling off his back but mummy is doing fine. I dont see daddy much anymore as he's out all the time working and trying to dodge the jackels! Offered to pay mummy but she rather use this as a form of financial abuse. What does Daddy do? Maybe vacate the country or maybe hang him self or beg steal and borrow? Maybe disapear its ok though . Funny when I see dad he is a fighter and he will not conform . Looking out for his and his childs future putting it where it can no longer be found. Better the devil you know silly bill £2387.76 good luck thats all I can say your a business not in it for any intrests appart from financial gain. Hows dad supposed to entertain me when I visit? Provide for me ? 20% whats that? Extra child tax ontop of normal tax? You can only tax somone so far before they tax you! Rest in peace
pasty smasher - 24-Jul-18 @ 8:55 PM
Barney - Your Question:
CMS want me to pay £57 a week calculated from my gross earnings, after we have paid bills etc this leaves me, my partner and 2 children with £49 a week to live on in total. That wouldn't even cover our food. Can I appeal the decision on the basis of leaving us in financial hardship? Many thanks in advance for any help or advice

Our Response:
Unfortunately not, as many non-resident parents would attempt to avoid paying if there was such a choice. Every NRP by law has to pay a specific blanket percentage of their gross annual earnings.
ChildSupportLaws - 12-Jul-18 @ 12:06 PM
CMS want me to pay £57 a week calculated from my gross earnings, after we have paid bills etc this leaves me, my partner and 2 children with £49 a week to live on in total. That wouldn't even cover our food. Can I appeal the decision on the basis of leaving us in financial hardship? Many thanks in advance for any help or advice
Barney - 10-Jul-18 @ 8:59 PM
AndyBUK - Your Question:
Hi, I’ve contacted the CMS to query the salary banding they had me on, saying I was earning £200 more than I actually do. I’ve gone through proper channels ie phone call then letter, but I’ve sent 4 letters in now over an 8 week period with no response at all! I believe the data should be changed and have proved my earning are much lower than they say, however as no letter is being responded too; I’ve sent them recorded delivery, what can I do now?!Many thanks for any advice you can give!

Our Response:
Your only recourse if through the official channels via the link here.
ChildSupportLaws - 8-Jun-18 @ 12:47 PM
mich - Your Question:
I pay child maintenance for my son, ive never missed a payment, I have now been told 2 years after the stated time that they have made a mistake in how much I should of paided. I sent all the neccessary paperwork the CSA required, I have done my part now im being told I owe £1800 in arrears, how is that right ???? its their mistake

Our Response:
Your only recourse is to appeal via the link here .
ChildSupportLaws - 7-Jun-18 @ 11:01 AM
Hi, I’ve contacted the CMS to query the salary banding they had me on, saying I was earning £200 more than I actually do.I’ve gone through proper channels ie phone call then letter, but I’ve sent 4 letters in now over an 8 week period with no response at all! I believe the data should be changed and have proved my earning are much lower than they say, however as no letter is being responded too; I’ve sent them recorded delivery, what can I do now?! Many thanks for any advice you can give!
AndyBUK - 6-Jun-18 @ 8:16 PM
I pay child maintenance for my son, ive never missed a payment, i have now been told 2 years after the stated time that they have made a mistake in how much i should of paided. I sent all the neccessary paperwork the CSA required, i have done my part now im being told i owe £1800 in arrears, how is that right ???? its their mistake
mich - 6-Jun-18 @ 12:24 PM
Hello The think tanks who thought this up need arresting I'm a non entity and my children are a comodity that I can be exploited at 50% from my bank account And this is not fraudulent Pwc does not agree then nothing we can do Is this not cocersive control I've paid these clowns 34 payments all collect and pay And I'm in arrears by the service charge they took without consent Contact my local mp Don'e that a letter stating I'm in hardship by their actions of unrealistic practice Cms advisors as much use as a chocolate fireguard New to your case getting nowhere I will end this call then be hung up on Because if my csp are 19% then why did you need 50% from my bank account If it's balanced and fair Why does it lacks knowledge common sense This system of abuse lacks Equailty dignity integrity and intelligence Why would I go to work to give 50% of my income to a company that does not show the doe from my wages on my p60 When it was issued by the courts and all money went to the treasury It's a scam maximum debt maximum profit If I agreed to the shortfall in household income my gross would have increased aswell as my csp the following by this system From being employed for 22 years on a grand a month I'm now not worth that By Cms oppresive and abusive practice I made a reasonable offer to have fba or mutual agreement That was rejected because no money in it for Cms or surcharge costs I paid the 20% and the 4% as a deduction of my wages at source and lost £600 a month for 17 months in statory taxes After 6 payments It's direct payment Really 34 payments all greater than my on going child support payments And being denied an income only an allowance that was 40 short of my ovredraft on a full time contract Is stupid If Cms is balanced and fair How as a customer paying service chargers I expect an effective service Not financial abuse or threats of loss of liberty and freedoms To be expected to just shut up and put up I'm no criminal I've paid taxes for 22 years How can this system be allowed to project this misery from misery that is losing everyday contact with your children The money pwc can get from the benefit system my deduction from wages won't put that money back Because I will in the end need benefits because the system is generic abuse Nothing new If hmrc dwp and cms ate in partnership then they are all committing fraud If fraud is fraud final Then Cms should be abolished on that principle And more effective system of 10% of each parent goes into the pot so both parents can have a quality of life And freedom of choice from their wages Not this system of stonewalled abandonment neglect or just rejection I'm 47 being bullied by a company saying it's a provison of children's needs How at Xmas denied my right as a person to buy my own children presents because my csp are more important than my children's needs When I asked a lovely advisor at Cm
Dave - 3-Jun-18 @ 9:19 AM
Worried father - Your Question:
I paid csa all my childs life ,some years over a 100 a week then in 2012 me and the ex came to an agreement we would leave the csa an work out maintenance between us so we set up a direct debit for 50 a week I paid this for 3 years until my son had left college at 18 he wasent even living with her he is now 21. but now the csm are claiming I owe them 18000 and my ex wants to pursue it. first time I have heard of this figure. the csm dont even know why I owe it and are askin me for bankstatements for them years to prove I paid to miss gregory. I just dont know what to do about this please help

Our Response:
If you did not inform CSA at the time, that you had decided to pay through a child maintenance arrangement then CSA may think you still owe the money. Unless you can provide bank statements that prove you have paid your ex, then it is likely CSA will assume the money is still owed by you.
ChildSupportLaws - 17-May-18 @ 12:30 PM
I paid csa all my childs life ,some years over a 100 a week then in 2012 me and the ex came to an agreement we would leave the csa an work out maintenance between us so we set up a direct debit for 50 a week i paid this for 3 years until my son had left college at 18 he wasent even living with herhe is now 21 ... but now the csm are claiming i owe them 18000 and my ex wants to pursue it ... first time i have heard of this figure .... the csm dont even know why i owe it and are askin me for bankstatements for them years to prove i paid to miss gregory .. i just dont know what to do about this please help
Worried father - 16-May-18 @ 10:28 AM
?Fraud, unlawful, incompetent, rude, lies.....just a tip of the iceberg of descriptors of this so called Government agency. From day one there has been nothing but maladministration and a carnivorous desire to deplete and destroy my life. 1. a deduction of earnings order (garnishment) of £465 1.1 deduction derived from historic earnings where existing earnings available and confirmed over the phone (recorded) yet disregarded. 2. payroll eventually provide contact information as said deduction comes marked as a court order (which it is not - and should be - thus an opportunity to have such a serious allegation and important matter adjudicated lawfully). 3. Call up agency - confirm that there is no court order and deduction subject to allegation that was not contested or responded too. 4. Agency then confirms that they have the above correspondence which was returned and unopened thus confirming that I have not received 5. I am asked if I can prove that I am not the father?? 6. I ask if they have seen the birth certificate..."no" 7. I ask what proof has been provided..."none". A telephone call is all it takes 8. So how can we sort this out...a DNA test that I will have to pay for 9. OK...agree, please proceed to arrange 10. in the meantime I have my (first) child due to be born next week (sods Law I believe). 11.I am the sole earner currently and also care for my mum (tough life hey) all my person funds (salary) are catered for, and will now leave me in deficit. 12. Nothing we can do...."Human Rights?".....we will set the DNA testing up, unfortunately you will have to pay for this....I am not going to have enough money to pay for my housing, we have a little one due, I'm not going to be able to visit my mum....sob sob sob sob...distress distress distress....whilst at work; Something I had been doing for 20 odd years. 13. Baby born...(amazing experience)....new found respect for allmothers. 14. DNA? nothing has materialised. Call up to chase up (becomes a theme). 15. on paternity leave - personal income further depleted (20 years of tax paying and at one point up to £38,000 a year in TAX before father time caught up on me) and when I am at a low and need of help surly the Government would assist? I have contributed literallt through blood and sweat.. nope, zilch, £80 a month child benefit. WOW...then again I suppose there is plenty more men & women in their prime to take the spot. 16. Beg,borrow and sell to survive...who needs a car (well me for work). 17. Fast forward 18 months, off work with stress for 5 months, returned and could not focus, so handed in my notice and left. No DNA test was set up, there was a refusal to engage with me over the phone, refusal to acknowledge the birth of my child, and a refusal to demonstrate due lawful process....which is IRONIC and DEPICTS what the agency is all about.. ..YOU DON'T CARE ABOUT THE KIDS, YOU HAVE UNTRAINED STAFF OFFERING (UN)LAWFUL ADVICE UNDER THE GUISE OF EXTRAC
Notthedaddy - 8-May-18 @ 9:42 AM
Can anyone help please with the old csa I was informed that I was eligible for deferred payments as I was helping keep a roof over the children's head instead of direct maintenance payments I passed to csa Birkenhead department proof of the agreement along with proof of payments from both myself and my ex, the Birkenhead department were supposed to forward this to the deferred payment section, yet after a year they still hadn't and were saying I owed £6000 plus. After two years and alot of phone calls this had gone up to £8000 and finally talking directly to the deferred payment section discovered Birkenhead had not contacted them so they requested all the paperwork I had sent in where upon and conveniently for them they lost the copy of the agreement they then came back to me saying because they had lost it they could only make an assessment based on information they had there then and I know owed nearly £11000 aswell as my ex had stopped paying her half of the agreed amount £450 pm plus ran up a dept on £1000 which I had to pay and pay her half too yet the csa still perused me for the eleven thousand despite there musshandling of the paperwork can I get this back as its malpractice
Mal - 1-May-18 @ 12:59 PM
I have 2 boys and I have tried to go through the CSA and CMS for many many years.I have written confirmation that the father of the kids owes me £11.5k.I was told on many occasion it would go to enforcement and it never has.I have kept the contact with the 2 different agencies with nothing back from them apart from monthly letters stating a failed payment and a balance of what is owed to me.Can I take this to court myself if I have it in writing from the agency what is owed to me.the father has now signed on at the job centre and claiming benefits that allows him to work 20 hours.He is a self employed lorry driver and I know he works more than that.It is ok for him to sit in his new car and go on nice holidays to America whilst I struggled bringing up 2 boys.I have seen on line all of the things they can do to get the no caring parent to pay and nothing has been done for years and years even with me constantly calling them to push it forward.What else can I do???
Dimples73uk - 27-Apr-18 @ 3:39 PM
Kirsty - Your Question:
Hi there, I'm wondering if anyone can give me advice on obtaining my full case notes from the CSA. I'm hoping to build a case to present to the ICE. From differentposts on the net, it seems that I have to word my request to them correctly or they can refuse.Any help would be great. also on how I go about lodging a formal complaint about 14 years of non payment by ex.Thanks

Our Response:
You can only contact the Independent Case Examiner when you’ve received a final response from the Child Maintenance Service or CSA saying you can do so. Please see link here , which will tell you all you need to know.
ChildSupportLaws - 26-Apr-18 @ 2:25 PM
Smithy - Your Question:
Hi , I earn 1300 a month and am currently paying £435 a month csa although I agree I should pay towards my children I'm left with 600 a month too service on I also have two younger children who I pay for fortunately their mum asked for help as and when she needs it although I find this unfair, (when I informed csa I was told a £1 a week for each child will be deducted )I had too fight too see my children and it's court order for every other weekend every other Monday every Wednesday 2 extra nights in half term a week in March and 2 weeks in summer hols , I do a all the traveling as this is something the mum asked in court 500 miles a month , it's court order that the children are returned fed on a weekday and on a Sunday , the children are picked up by me on a Friday with their school uniform so I've brought them all clothes so I have them with me , My ex has re married and has a son with the husband who is always dressed in brand clothing as of my children are in clothes 2 sizes too small for them , Csa has told me it's my choice too fed and dress my children and that will not be consider has said that if I met the criteria 15p a mile will be considerd , I finding this very hard too understand as she is on benifits as her husband works low hours they drive a nice car go on nice hols and I can't afford my own place , I also pay into a private pension £97 a month I informed them 6 weeks ago regarding this matter and they haven't replied with any descion but are quick enough increasing my payment due too having a 50p pay rise , I rang and spoke too them on many occasions and get no where as they are not interested, dose the amount I pay sound right and where/what can I do too make them listen that I can't go on like this anymore ? It's been 18 months , Many thanks

Our Response:
Firstly, an ex's income and standard of living is not relevant to what the non-resident parent has to pay towards the day-to-day care of their children. In other words, your ex could be a millionaire and still you would have to pay the same percentage of your salary that every NRP has to pay to help support their children (if your ex decides to apply through CMS). The percentage you pay as a NRP is taken from a gross income, not net. This means your personal pension may not be considered as a way of reducing the child maintenance that you pay. As a rule, if you are on the basic rate of child maintenance for one child, you’ll pay 12% of your gross weekly income, for two children, you’ll pay 16% of your gross weekly income and for three or more children, you’ll pay 19% of your gross weekly income. Every NRP pays the same, please see link here, which tells you how child maintenance is worked out. Only if you are in arrears would you be requested to pay more of your monthly salary (in some cases up to 40%) in order to pay off arrears. If you think you are paying too much, then you can complain/appeal via the link here. As you may be aware a special expenses variation can be applied for, please see link here. However, there is no point in complaining if CMS has got the figure correct, but the amount you have to pay is impinging on your own standard of living. CMS makes no exceptions for the paying parent's own personal financial circumstances. It may not be the answer you wish to hear, but I hope it helps clarify your question.
ChildSupportLaws - 26-Apr-18 @ 10:15 AM
Hi , I earn 1300 a month and am currently paying£435 a month csa although I agree I should pay towards my children I'm left with 600 a month too service on I also have two younger children who I pay for fortunately their mum asked for help as and when she needs it although I find this unfair,(when I informed csa I was told a £1 a week for each child will be deducted ) I had too fight too see my children and it's court order for every other weekend every other Monday every Wednesday 2 extra nights in half term a week in March and 2 weeks in summer hols , I do a all the traveling as this is something the mum asked in court 500 miles a month , it's court order that the children are returned fed on a weekday and on a Sunday , the children are picked up by me on a Friday with their school uniform so I've brought them all clothes so I have them with me , My ex has re married and has a son with the husband who is always dressed in brand clothing as of my children are in clothes 2 sizes too small for them , Csa has told me it's my choice too fed and dress my children and that will not be consider has said that if I met the criteria 15p a mile will be considerd , I finding this very hard too understand as she is on benifits as her husband works low hours they drive a nice car go on nice hols and I can't afford my own place , I also pay into a private pension £97 a month I informed them 6 weeks ago regarding this matter and they haven't replied with any descion but are quick enough increasingmy payment due too having a 50p pay rise , I rang and spoke too them on many occasions and get no where as they are not interested,dose the amount i pay sound right and where/what can I do too make them listen that I can't go on like this anymore ? It's been 18 months , Many thanks
Smithy - 25-Apr-18 @ 4:05 PM
Hi there, I'm wondering if anyone can give me advice on obtaining my full case notes from the CSA. I'm hoping to build a case to present to the ICE. From differentposts on the net, it seems that I have to word my request to them correctly or they can refuse. Any help would be great.. also on how i go about lodging a formal complaint about 14 years of non payment by ex. Thanks
Kirsty - 24-Apr-18 @ 4:58 PM
Annoyedmum - Your Question:
Hi there I receive child mantience for my two girls of my ex partner who works in the Royal Navy it is threw a deduction of earning request but the employer hasn't payed for the last two payments child mantience so slow at sorting this out where do I stand with this and is it illegal for his employer not to pAy? Thanks

Our Response:
The employer should send payments as soon as possible, but no later than the 19th day of the month following the month the deduction was made. Please see link here , which should tell you all you need to know.
ChildSupportLaws - 19-Apr-18 @ 12:49 PM
Hi there I receive child mantience for my two girls of my ex partner who works in the Royal Navy it is threw a deduction of earning request but the employer hasn't payed for the last two payments child mantience so slow at sorting this out where do I stand with this and is it illegal for his employer not to pAy? Thanks
Annoyedmum - 17-Apr-18 @ 4:17 PM
My son left full time education April 17.My ex still claimed maintenance which I paid till January this year . The csa closed the case in february and say I still owe 490 in arrears. They accept that my ex should not have been entitled to the money but will not change anything as they say the case is closed and if I don't pay the arrears then the cms will chase me for it . Another example of how biased against one side this shambles of an organisation is.
Ivor - 16-Apr-18 @ 10:44 PM
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