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What Happens When the CSA/CMS Gets it Wrong?

By: Anna Martin - Updated: 18 Jan 2019 | comments*Discuss
 
Complaints Review Team Csa Child Support

As with any organisation that relies heavily on administrative resources, the Child Support Agency or Child Maintenance Service may, from time to time, cause parents to become frustrated, disappointed and annoyed. A parent with care may express concerns over the lateness of payment distribution or the lengthy application process, whereas the non resident parent may feel stressed at having to provide so much personal information. Understanding there are times when the CSA/CMS gets it wrong will help parents deal with resolution.

How To Complain About Service

The first thing a parent should do, if they are not satisfied with the level of service the CSA/CMS provides, is to contact them direct. Contact can be made by phone or in writing. Communicating in writing provides the parent with a visual record which can be presented at a later date if required. When writing a letter of complaint it is worth photocopying the original letter, if a PC document is not used and stored.

If CSA/CMS staff are unable to resolve the issue and a parent wishes to pursue the matter further, details of the individual’s case will be forwarded to the Complaints Resolution Team.

Taking A Complaint Further

Once a parent has received a response, to their complaint, from the Complaints Review Team they have the option to take the matter further by writing to the Independent Case Examiner. This service is free to all parents, although the Independent Case Examiner will only consider accepting a case if they are satisfied the complaint has been reviewed appropriately and according to strict guidelines. In order to use this service however, parents must contact the Independent Case Examiner within six months of receiving the Complaints Review Team’s response.

Appealing Against A Decision

If a parent feels a decision is unjust or unacceptable they must contact the CSA/CMS and ask them to explain their decision. Parents can also request a formal appeal. It is worth bearing in mind that any new decision that the CSA/CMS make may increase or decrease the amount of payable maintenance.

Whilst the decision is being examined, the original decision remains in force and all maintenance payments will be collected and distributed accordingly.

Are Parents Compensated?

A complaint may highlight a lengthy period of processing, incorrect information or even a serious mistake. This is formally known as maladministration, and if this occurs an apology is usually not enough. Some parents may have lost money through the Child Support Agency’s or Child Maintenence Service's negligence and will expect to be compensated for the inconvenience.

In cases where financial compensation is paid out this will be treated as part of handling the complaint. A parent, however, has no legal right to compensation and must wait to have their complaint assessed. The CSA/CMS decide this by using a set of rules that have been agreed by the HM Treasury and the National Audit Office.

In the financial year 2006/07 the CSA paid out around £3.5m in compensation to parents.

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I have been getting deo deduction from my wages for months n have just found out wot a deo deduction is. I'm Mum to 3 kids who live at home with me and there dad so why I'm I getting this money deducted??
Ep - 18-Jan-19 @ 1:10 AM
My son has had his payements worked out on a wage that is3500 more than he earns has disputed this but has been told it will be reviewed in May 5 months away .in the mean time he is being told he owes arrearshow can it be arrears when he is being overcharged. This has taken the cmnearly 10 monthsand they have still not sorted it .in the mean time my son is strugglingto pay the rent and bills while his ex is spendingmoney like it's going out of fashion
Sue - 10-Jan-19 @ 9:32 AM
Some years ago the CSA/CSM took approximately 18 months to assess that I owed £1800.00 in arrears due to salary changes. I notified them that I would pay my ex directly through bank transfer in addition to her routine monthly payments. I also said as it took them 18 months to come to this figure I would spread the balance between the remaining payments due until my son reached 18. This method of payment continued until my son started full time employment when I made a final payment to finish the outstanding arrears. My son told me the CMS had written to his mum asking if the arrears had been settled, she told him that they were still owed even though my son knew and had seen the statements proving they were in fact paid.I then took it on myself to provide the bank statements and a spread sheet detailing all child supports made to my ex. She has refused to respond to the CMS to acknowledge nor deny receipt of the payments despite them making multiple efforts to contact her. Today, the CMS told me that even though I have provided the payment evidence, unless she acknowledges the payments, they cannot close the account. How can this be legal? If someone was to be charged with fraud, then the bank statements would be used as evidence, so why is it that bank referenced statements cannot be used as proof of payment? I am also puzzled at how the onus of proof should fall on the paying partner, surely in cases like this the receiving parent should have to prove they have not received the payment, otherwise the CMS should cancel the case. The legal aspects of enforcement should, and I believe there is a need for it, be consistent with both criminal and to a lesser degree civil law. As it stands it is unfair to both sets of parent. Im unsure what I will need to do to have this case closed at this stage.
Rob - 4-Jan-19 @ 5:25 PM
Some years ago the CSA/CSM took approximately 18 months to assess that I owed £1800.00 in arrears due to salary changes. I notified them that I would pay my ex directly through bank transfer in addition to her routine monthly payments. I also said as it took them 18 months to come to this figure I would spread the balance between the remaining payments due until my son reached 18. This method of payment continued until my son started full time employment when I made a final payment to finish the outstanding arrears. My son told me the CMS had written to his mum asking if the arrears had been settled, she told him that they were still owed even though my son knew and had seen the statements proving they were in fact paid.I then took it on myself to provide the bank statements and a spread sheet detailing all child supports made to my ex. She has refused to respond to the CMS to acknowledge nor deny receipt of the payments despite them making multiple efforts to contact her. Today, the CMS told me that even though I have provided the payment evidence, unless she acknowledges the payments, they cannot close the account. How can this be legal? If someone was to be charged with fraud, then the bank statements would be used as evidence, so why is it that bank referenced statements cannot be used as proof of payment? I am also puzzled at how the onus of proof should fall on the paying partner, surely in cases like this the receiving parent should have to prove they have not received the payment, otherwise the CMS should cancel the case. The legal aspects of enforcement should, and I believe there is a need for it, be consistent with both criminal and to a lesser degree civil law. As it stands it is unfair to both sets of parent. Im unsure what I will need to do to have this case closed at this stage.
Rob - 4-Jan-19 @ 12:53 PM
Some years ago the CSA/CSM took approximately 18 months to assess that I owed £1800.00 in arrears due to salary changes. I notified them that I would pay my ex directly through bank transfer in addition to her routine monthly payments. I also said as it took them 18 months to come to this figure I would spread the balance between the remaining payments due until my son reached 18. This method of payment continued until my son started full time employment when I made a final payment to finish the outstanding arrears. My son told me the CMS had written to his mum asking if the arrears had been settled, she told him that they were still owed even though my son knew and had seen the statements proving they were in fact paid.I then took it on myself to provide the bank statements and a spread sheet detailing all child supports made to my ex. She has refused to respond to the CMS to acknowledge nor deny receipt of the payments despite them making multiple efforts to contact her. Today, the CMS told me that even though I have provided the payment evidence, unless she acknowledges the payments, they cannot close the account. How can this be legal? If someone was to be charged with fraud, then the bank statements would be used as evidence, so why is it that bank referenced statements cannot be used as proof of payment? I am also puzzled at how the onus of proof should fall on the paying partner, surely in cases like this the receiving parent should have to prove they have not received the payment, otherwise the CMS should cancel the case. The legal aspects of enforcement should, and I believe there is a need for it, be consistent with both criminal and to a lesser degree civil law. As it stands it is unfair to both sets of parent. Im unsure what I will need to do to have this case closed at this stage.
Rob - 4-Jan-19 @ 11:36 AM
This ridiculous company worked out my payments from last year's earnings which was £6,000 more than this year that's a huge gap they want me to pull out of thin air to giveto my wife. Then they calculated before tax so after tax there's a 25% gap they want you to pull out of thin air. I told them I could not afford the £400 a month they said I had to pay I asked could they do a fair assessment based on my human rights of my outgoings I also told them I give my children money every single week but not that much as they are telling me to give now I told them I could not afford to continue going to work because of my outgoings if they pressed on. I appealed and they gave me back the same answer. So I have had to leave my job making it worse for me and my children just before Christmas This is institutionalized gender discrimination my wife is entitled to earn £1,800 a month and receive maximum benefits bringing the total to 3200 month I did earn £1500 pm and I am entitled to no benifits. How is that right? The state becomes the husband and father in this respect. It's institutionalized discrimination against men because the law is on the side of the woman in the family courts as a starting point and they can just say any old lie to the police and have you arrested and then the child maintenance service is all in their favour I asked four members of staff that I spoke to from there how many women they had taken money from for childcare and they said none. This is disgraceful and you have women here commenting on their husbands not giving money in a timely fashion when they are receiving all kinds of benefits as well as wages if they are working they are a disgrace. If the government did not help as much they would not be so high and Mighty and would start to cooperate with their partners. Can I sue the child maintenance service for breaching my human rights have a right to live a life?
Nickr12 - 19-Dec-18 @ 2:37 PM
This ridiculous company worked out my payments from last year's earnings which was £6,000 more than this year that's a huge gap they want me to pull out of thin air to giveto my wife. Then they calculated before tax so after tax there's a 25% gap they want you to pull out of thin air. I told them I could not afford the £400 a month they said I had to pay I asked could they do a fair assessment based on my human rights of my outgoings I also told them I give my children money every single week but not that much as they are telling me to give now I told them I could not afford to continue going to work because of my outgoings if they pressed on. I appealed and they gave me back the same answer. So I have had to leave my job making it worse for me and my children just before Christmas This is institutionalized gender discrimination my wife is entitled to earn £1,800 a month and receive maximum benefits bringing the total to 3200 month I did earn £1500 pm and I am entitled to no benifits. How is that right? The state becomes the husband and father in this respect. It's institutionalized discrimination against men because the law is on the side of the woman in the family courts as a starting point and they can just say any old lie to the police and have you arrested and then the child maintenance service is all in their favour I asked four members of staff that I spoke to from there how many women they had taken money from for childcare and they said none. This is disgraceful and you have women here commenting on their husbands not giving money in a timely fashion when they are receiving all kinds of benefits as well as wages if they are working they are a disgrace. If the government did not help as much they would not be so high and Mighty and would start to cooperate with their partners. Can I sue the child maintenance service for breaching my human rights have a right to live a life?
Nickr12 - 19-Dec-18 @ 2:34 PM
The cms are shockingly bad! Since September they have not been passing payments onto me due to my ex work apparently. Every time I call up I get a different excuse and I still haven’t had the money my son is due! I have complained to be told the same crap again! Beyond useless avoid using them if you can!!
Jb - 13-Dec-18 @ 10:11 AM
My ex hasn’t paid regular payments since January.I have been told on numerous occasions this year Iam going to collect & pay system.Never happens.My yearly review was May.They say he never got this letter as mail merge didn’t work and letter was returned to them, not once but twice.2 members of staff did nothing about this and after raising a complaint due to time scale I have been told ‘action has been taken against them’. This error was not discovered until November and now my ex has appealed their figures and Iam now looking at less than half of what my maintenance was due to him going self employed and of course cash in hand.They are now saying my payments will be backdated to the lower amount from My review date in May.They have given me £50 compensation for their error.But this is not enough in my eyes!They never fully chased my ex or took action against him from jan - nov.Just let him get away with out paying - yes he didn’t get letter in May but he happened to contact them in early June and said his wages have changed but no one followed this up and he’s been given so much time already. Anyone else came across this?? My complaint is now closed but £50 in my eyes is not enough, the time, stress and fincinal uncertainly I have faced this year because of their incompetence is foeful.I was expecting the guts of £4K arrears now it’s like £2k because of their misadministration.
Geegee - 7-Dec-18 @ 11:54 PM
My ex has moved to Australia (again) but has not told anyone.I have provided evidence to support the fact and am waiting for a response from CMS to my question of liability. There is no reciprocal agreement with Australia and as there is no liability for Child Benefit, because she has moved to a Country that isnt in the scheme, I submit that I no longer have any liability for maintenance. She left me financially ruined before so she has had more than her fair share. Last time she went, she had someone replying to her mail to suggest she was still in the UK.It was only when her ex husband in Australia contacted me to tell me she was back in the UK and had bankrupted him, that I knew for certain.She moved in to a house just down the road from me and my new family - apparently the Council put her there due to domestic abuse.After almost a year of harassment and attempted marriage wrecking, she has gone again. I wait for a decision.
Dave T - 9-Nov-18 @ 10:52 AM
In a true democracy, NO ONE should be immune from the law. It is appauling that this inept organisation has legal immunity. That is exactly WHY they are so phenomenally inept.I have dealt with them for 7 years now and they still have not managed to bring justice for my childern. They have let the children down very badly and there is NOTHING the law can do to address this, because CMS is immune from our democratic system.
Charrie - 9-Nov-18 @ 3:39 AM
Dreadful organisarion.I have struggled with CSA and now CMS for over 7 years and they have been USELESS from start to end. Series of serious errors and incompenetncies. And they are immune from the law??!That is exactly why they exploit the system.
Charrie - 9-Nov-18 @ 3:33 AM
One thing I have learnt with the CMS is that their is no protection for fathers who do pay. My ex told them she has not had a penny from me since April 2017 which is false , I pay for my child happily. I pay into her bank every month and by claiming that she has not is in my eyes is fraud which the CMS are quite happy to help and support her in doing . She got the CMS involved after she lost a argument with me over OUR son and stated I had not paid . And started a order on me for collection of money which I've already paid . To the CMS service the reciprocant of child support can just call up and make false accusations against the paying parent and show no evidence of none payment . I've shown paper work to the CMS regarding my earnings and the CMS just seem to make up they own numbers . I've been charged for collection fees totaling over £600 for money I paid derict in to my ex's bank . If I knew any better the CMS entice people to make false claims against paying parents so they can claim collection fees and late payment fees . Another thing I will add is the constant threat of imprisonment which the CMS do not have the rights are power to do only a County Court can not a civil court which deals in these type of cases so for any father or mother paying child support for they children do not be intimidated by this threat . The CMS was supposed to be better than the CSA . The CMS are the same has the CSA just rebranded and profit driven
wortez - 24-Oct-18 @ 4:17 PM
Oh, and I have been kept out of my childrens lives for about 3 years
Jiae - 19-Oct-18 @ 6:25 PM
Upon reviewing my wage slip, I noticed £109.xx had been deducted. I am not supposed to be paying child maintenance because the only time I receive contact from either child's mother, is because they are running low on money. Not my problem. I want to be in my children's lives. But, for reasons of their own, they put a complete stop to contact. Prior to this, there had been court proceedings because mums were after sole-custody and lost. A contact order was pout in place for my eldest child which had been in place when her mum stopped contact and had ignored contact from officials. After a couple of months trying to regain access in a civil manner, I stopped payments, also through suggestion from CSA/CMA. I had not been contacted prior to the deduction and believe this to be extremely unreasonable and unfair. Is there any advice for this situation? Or, am I in the wrong? I am not doing this to hurt the mothers. But surely if they want help financially, they should allow me access.
Jiae - 19-Oct-18 @ 4:29 PM
I have been dealing with all sorts of issues from the cms for over 6 years butThe worst of it has been in the past year as I have called up everytime I have had a change of circumstances and it has not been noted on the system so I have apparently built up a lot of arreas even though I have paid every month for 8 years now (this is not my fault). The service isshocking. I must of spoken to 100 different people sayingthe same thing and not getting anywhere. My partner knows people at her work place are on alot more money per week than I am yet I'm paying double if not triple the amount in some cases. Not only that butI have just started working self employed as I can not seem to hold a job down with the amount of stress I get from the x partner and the cms making up amounts I have to pay. so I am working self employed and I told the cms this and they asked me to get an accountant to do a projection of earnings...so I did this (which cost me 400 pound) and once received my partner worked it all out and my payments should be 136.96 a month yet cms are saying I have to pay 267 pound which is wrong but they have not done anything about it apart from cause more trouble than I already get with my ex partner by telling her she's expecting more money off me so obviously she's getting her back up and messaging me with horrible messages and stopping me from seeing my child. I don't no what to do!!! All I know is that the cms really need to deal with cases differently...if I didn't work out that I was over paying what would change apart from me over paying....nothing is the answer because everyone is happy with the situation...ex partner is getting lots of money she shouldn't be and the cms dont get any complaints and there's me getting it from all angles....i bet alot more people are also over paying bit just don't take the time to check for themselves...they just pay because the service should be reliable but it's really not guys. I know money isn't an object when it comes to your children but you want to pay what's right...Why should your ex partner be given more money than she needs....so she can get her nails done and drive fancy cars when she doesn't even work a day in her life.
Ross - 15-Oct-18 @ 8:41 PM
hello the cm have made a decision on the payments I have to pay but the x and new partner are harassing me evry day! I opend the case with them and the x accepted the contract the contract is ment to stop communication with me and the x but as its not as much as she inspected im getting harassed evry daycan the cm help me as it is there decishion that im getting harassed and I no longer know where my little girl lives :( she has already had almost half of my year income as its been a bad one due to I am now disabled sadly any info is a greate help
d - 14-Oct-18 @ 7:56 PM
Just like some advicei started claiming maintenance from my ex for our 2 children December 2016.even though he left 2012. I have had my payments dropped significantly as my ex paid the mortgage from December 2016 to January 2018 when I moved out . I was advisedprior to getting maintenance by my barrister and solicitor to inform the CSA that my ex was paying mortgage .I did so . Now they have backed dated his claim as a special expense for himpaying the mortgage my payments have dropped from £105 pw to £22pw tgey did not calculate it correctly at the time. I see this no fault of my own knowing they accepted they made the mistake and did nt take the mortgage in to account in 2016.there is the recordings and paper work too prove this .no fault of my own or my children that they should suffer the negligence of the CSA. My ex is a company director and does nt put through the inland revenue his actual income.i have bank statements to show he's on quite a high wage as we was in court last September and have the proof in way of statements .so he s defrauding the inland revenue and the CSA most of all deorivung his chikdren of a life. Do I continue to appeal or take this to the courts. Any advice would be grateful. Thank you
Bap1 - 2-Oct-18 @ 12:17 PM
@CM - Shocking - I feel for you loads. If you think your ex did it deliberately and knew all along then you'd have to take it through the courts and sue your ex for deceit. There are cases of fathers who have sued their ex's successfully. Proving it is the difficult thing though.
GreG - 4-Sep-18 @ 2:43 PM
@Doogle -If the other parent was on benefits then you should have been paying the state, not your ex (which you would have been informed of at the time as payments went to the state not to the parent). So, if you can prove that you were paying your ex directly through bank statements, then it will be your ex who will be liable for the debt to the state. Unfortunately, that's the tricky part - it sounds like one of you (either you or your ex)will be culpable for the amount.
JackV - 3-Sep-18 @ 10:29 AM
I had a case with the CSA which closed in 2014. I was told there were no arrears. In June 2017 I received from the CMS a bill for nearly £4k dating from 1995-1999. They say I owe this to the state as my ex was on benefits between those years. I have asked for proof of this which they have said they don't have time to look into. I told them I paid my ex direct. Their response show us Bank statements. I cant do this as that Bank account was closed in 98. I have tried the ICE and also asked for a tribunal so far the tribunal has been denied. I have been to my MP and nothing. I have shown them a letter from a Senior investigating officer showing any arrears were paid. I was told by the CMS this was a computer error. The CMS also told me the CSA have to look into my case, the CSA say its up to the CMS to do it. Now 20 years later they are doing a DEO of over £300 a month. Oh and my ex admitted I paid her.
Doogle - 2-Sep-18 @ 6:14 AM
I have two sons. Many years ago I paid a lot of money in Child Support via the CSA. Recently my eldest son informed me that his mother told him that I was not his real father. Naturally, this was devastating and upsetting news for both of us. I understand that we have to do a paternity test to establish the true facts. However, if this proves to be the case, can I reclaim the Child Support money I paid for him from the CSA or do I have to pursue my ex wife?
CM - 28-Aug-18 @ 7:15 PM
Jonathon- Your Question:
Hi. I am severely disabled and up to December 2016 had been paying maintenance via benefit deduction. I claim disability and have very recently had larynx surgery for cancer. Today 11 8 18 I receive a letter from child maintenance service telling me that the case that ended nearly two years ago through the csa with my now 20 year old daughter who works full time still needs me to make payments totalling 1600 pounds. I can never work again and need help at home. Can this be right that they can decide after nearly two years to suddenly re open a case. Thanks.

Our Response:
I am sorry to hear of your illness. CMS can now extend payments in order to collect arrears, even if the paying parent is in receipt of benefits. This would be done on the flat rate £5/£7 per week until the arrears are paid off. However, if you feel you have been unfairly treated you can complain (please see the link here), especially if the case had closed.
ChildSupportLaws - 13-Aug-18 @ 2:35 PM
Hi. I am severely disabled and up to December 2016 had been paying maintenance via benefit deduction. I claim disability and have very recently had larynx surgery for cancer. Today 11 8 18 I receive a letter from child maintenance service telling me that the case that ended nearly two years ago through the csa with my now 20 year old daughter who works full time still needs me to make payments totalling 1600 pounds. I can never work again and need help at home. Can this be right that they can decide after nearly two years to suddenly re open a case. Thanks.
Jonathon - 11-Aug-18 @ 11:03 AM
@andybuK Contact you mp and get them involved as the cms will have to respond to them or the mp can take it higher than the cms.
Equalityinlegislat - 2-Aug-18 @ 6:29 PM
Hi I've been fighting the cms for three years now my first complaint was abouta deo and alledgly saying I was gonna commit suicide on the phone to them . I've been to my mp and got them involved. Cms are starting to ignore both of us . I've been through the independent case examiner and to the palimentary ombudsman they are all sticking up for each other they have now compastion and think of nothing but threaten and harassing of paying parents. They have even committed fraud against my son by taking more than the 4% collection fee. Each day they are exploiting our children for their own financial gain. Ask for a full subject access report this will show you all the mistakes they make without telling you and once you find them write as many letters of complaint to them together we can wear they down to change the system and make it better for child and parents involved. Let their be equality in legislation
Equality in legislat - 2-Aug-18 @ 1:26 PM
JBP - Your Question:
I was happily paying my child maintenance for my son for years. I was told he had left school and working. I contacted the CMS (i paid direct to HER through them) they investigated and said my case should have closed in Aug 2017. Apparently they dont do checks they rely on honesty of the receiving parent. They wrote to her and called her. She made no contact back. So in essence ive overpaid for 10 months to a total of approx £3200. They say they will write to her and say she has to pay it back but if she doesnt reply/refuses they dont do anything its down to me to take her to court. I had no issue paying for my son even though I knew full well he would see none of it it would go on her 'habits' Where do I stand. I have struggled for years financially so all my bills are paid, to find out I could have been better off the last year almost. Are CMS liable? as far as im concerned if they did their checks they would have known. Considering they tell me every year how much I earn it should be down to them to check HER too.

Our Response:
Usually child maintenance stops when child benefit eligibility stops. In other words, if the receiving parent is in receipt of child benefit and it stops when the child finishes full-time education and/or starts work (please see the link here ), so should child maintenance payments stop automatically. However, if for whatever reason you have continued to pay, then court would be your only option to try to retrieve this money. CMS can write to your ex and tell her she has to return the money. However, if she refuses to pay, then it is out of the hands of CMS and would have to be handed over to court. In the meantime, you can complain to CMS, please see the link here, if you feel you have been treated unfairly. You should enquire why payments continued to come from your account when your ex was no longer in receipt of child benefit. Please keep us posted regarding the result, as we do not have the information on how CMS deals with overpayments.
ChildSupportLaws - 2-Aug-18 @ 10:11 AM
I was happily paying my child maintenance for my son for years. I was told he had left school and working. I contacted the CMS (i paid direct to HER through them) they investigated and said my case should have closed in Aug 2017. Apparently they dont do checks they rely on honesty of the receiving parent. They wrote to her and called her. She made no contact back. So in essence ive overpaid for 10 months to a total of approx £3200. They say they will write to her and say she has to pay it back but if she doesnt reply/refuses they dont do anything its down to me to take her to court. I had no issue paying for my son even though i knew full well he would see none of it it would go on her 'habits'Where do i stand. I have struggled for years financially so all my bills are paid, to find out i could have been better off the last year almost. Are CMS liable? as far as im concerned if they did their checks they would have known. Considering they tell me every year how much i earn it should be down to them to check HER too.
JBP - 1-Aug-18 @ 12:41 PM
Cms whats that a tax on children making sure the future kids have nothing and become controlled by the establishment . Its all going to crumble very soon as people are pushed a little to far and.... Dont you think its wrong that mummy is out getting her nails and hair done every week ,Out every weekend on the lash and living it up the British style on credit of Farther. Dad can't afford his rent or bills and his clothes are falling off his back but mummy is doing fine. I dont see daddy much anymore as he's out all the time working and trying to dodge the jackels! Offered to pay mummy but she rather use this as a form of financial abuse. What does Daddy do? Maybe vacate the country or maybe hang him self or beg steal and borrow? Maybe disapear its ok though . Funny when I see dad he is a fighter and he will not conform . Looking out for his and his childs future putting it where it can no longer be found. Better the devil you know silly bill £2387.76 good luck thats all I can say your a business not in it for any intrests appart from financial gain. Hows dad supposed to entertain me when I visit? Provide for me ? 20% whats that? Extra child tax ontop of normal tax? You can only tax somone so far before they tax you! Rest in peace
pasty smasher - 24-Jul-18 @ 8:55 PM
Barney - Your Question:
CMS want me to pay £57 a week calculated from my gross earnings, after we have paid bills etc this leaves me, my partner and 2 children with £49 a week to live on in total. That wouldn't even cover our food. Can I appeal the decision on the basis of leaving us in financial hardship? Many thanks in advance for any help or advice

Our Response:
Unfortunately not, as many non-resident parents would attempt to avoid paying if there was such a choice. Every NRP by law has to pay a specific blanket percentage of their gross annual earnings.
ChildSupportLaws - 12-Jul-18 @ 12:06 PM
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  • Native
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    I made an arrangement in September after the change over I contacted can and set up a new dd they failed to set up the dd as…
    19 January 2019
  • Charlie
    Re: What Counts as Earnings?
    Hi everyone. Does anyone know whether stock/shares are included in the CM? I’m a single dad that still see my son a lot. I currently…
    19 January 2019
  • Kerry
    Re: Arranging Child Support Through the Courts
    I was in a 9 years cohabitation and a child of 4 years , because he was extremely manipulative and violent,…
    17 January 2019