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What Happens When the CSA/CMS Gets it Wrong?

By: Anna Martin - Updated: 30 Aug 2019 | comments*Discuss
 
Complaints Review Team Csa Child Support

As with any organisation that relies heavily on administrative resources, the Child Support Agency or Child Maintenance Service may, from time to time, cause parents to become frustrated, disappointed and annoyed. A parent with care may express concerns over the lateness of payment distribution or the lengthy application process, whereas the non resident parent may feel stressed at having to provide so much personal information. Understanding there are times when the CSA/CMS gets it wrong will help parents deal with resolution.

How To Complain About Service

The first thing a parent should do, if they are not satisfied with the level of service the CSA/CMS provides, is to contact them direct. Contact can be made by phone or in writing. Communicating in writing provides the parent with a visual record which can be presented at a later date if required. When writing a letter of complaint it is worth photocopying the original letter, if a PC document is not used and stored.

If CSA/CMS staff are unable to resolve the issue and a parent wishes to pursue the matter further, details of the individual’s case will be forwarded to the Complaints Resolution Team.

Taking A Complaint Further

Once a parent has received a response, to their complaint, from the Complaints Review Team they have the option to take the matter further by writing to the Independent Case Examiner. This service is free to all parents, although the Independent Case Examiner will only consider accepting a case if they are satisfied the complaint has been reviewed appropriately and according to strict guidelines. In order to use this service however, parents must contact the Independent Case Examiner within six months of receiving the Complaints Review Team’s response.

Appealing Against A Decision

If a parent feels a decision is unjust or unacceptable they must contact the CSA/CMS and ask them to explain their decision. Parents can also request a formal appeal. It is worth bearing in mind that any new decision that the CSA/CMS make may increase or decrease the amount of payable maintenance.

Whilst the decision is being examined, the original decision remains in force and all maintenance payments will be collected and distributed accordingly.

Are Parents Compensated?

A complaint may highlight a lengthy period of processing, incorrect information or even a serious mistake. This is formally known as maladministration, and if this occurs an apology is usually not enough. Some parents may have lost money through the Child Support Agency’s or Child Maintenence Service's negligence and will expect to be compensated for the inconvenience.

In cases where financial compensation is paid out this will be treated as part of handling the complaint. A parent, however, has no legal right to compensation and must wait to have their complaint assessed. The CSA/CMS decide this by using a set of rules that have been agreed by the HM Treasury and the National Audit Office.

In the financial year 2006/07 the CSA paid out around £3.5m in compensation to parents.

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So I had an agreement with my ex to pay a set amount each month, this was going well until I met my now wife. My ex went from not a nice person to total scum. Not only did she make it hard for me to see my kids, try to damage my relationship she when to the CSA/CMS to get her money. Even though an agreement was in place the CMS/CSA took her work and opened a case. Not ones was I asked about my agreement with my ex. After talking to CMS/CMS they tell me that they like people to come to there own arrangements. All they have done is take the BS my ex has told them, i can prove that I have made payments before the case was set up but they will not listen. Now I'm getting screwed over time and time again. Iv not seen my kids for 3 years now as I cant afford the legal costs, there is no help for me as the system is totally messed up. The CMS/CSA needs to get there act together. I sick of being treated like a criminal every time I talk to them. I want to pay the money but not this way as it should never of happened. May be one day my kids will find me so I can tell them the truth and give them the lost years of cuddles they have missed out on. If you are reading this and you are the one making a claim with fails information then you should be punished. People like that destroy lives.
AngryDad - 30-Aug-19 @ 12:49 AM
My youngest child will soon be 31yrs. My ex husband who remains in Class One employment still owes £10k towards his support. How is it it possible that the debt has not yet been recovered? I am now retired & expect this maintenance to be paid with interest. How do I ensure that, following a 2yr timeframe for debt recovery notified in 2016, the money is paid?
Norfolk & Chance - 15-Aug-19 @ 10:12 PM
Where to Start? - My partner is suicidal, to the point of whats left to live for? and has only been in the system for 6 weeks. For 17yrs my partner has paid maintenance direct to the mother for 2 children he believed were his. My partner came out of work and there was an agreement between them both to lower the payment until back into work, this was agreed by both. My partner went back to work, then suffered a work place injury which placed him on the sick for quite a few weeks, he had no help from the DWP regards help with bills or mortgage but he managed to get through. On returning to work his ex partner made contact with him and requested maintenance for the children, the only thing was the amount she was requesting was over what the initial agreement was. he refused to pay the extra and sent the agreed amount. his ex partner informed him she was going to the CMS and thats when the trauma began. Awaiting to hear from the CSM a family member from my partners side posted a note through the door of my partners house informing him that one of the children was not his and his ex partner had an affair while they were together. upon this when contact was made by the CMS we informed them of this information and requested a DNA on all parties, Mother, Father and 2 children. the DNA tests were paid for by myself and were done by the independent body the CMS use so there was no way the tests could be tampered with. My partner went through the process and within 4 working days his results were back. after numerous phone calls with the CMS and receiving threatening letters for payment for maintenance to which my partner was paying each week direct to the mother, we rang the CMS to find out if the mother had carried out her testing? NO! 6 weeks down the line and still no tests have been carried out by the mother. after a phone call to the DNA company they informed ourselves that they had told the CMS to close down the claim as no tests had been submitted only the fathers. we rang the CMS and explained that the case was supposed to be closed down as they were instructed and they fobbed us off, they were not interested, and have now sent 3 threatening letters in 3 days demanding money from my partner. i have contacted the prime minister, every MP in house of lords regards child and families, human rights, and have no where else to go. so CMS are you going to put some money together for the funeral costs of my partner? if so send it in your next letter.
Amanda - 9-Aug-19 @ 1:48 PM
In 2006 my home was repossessed I lost my job my possssions everything. I couldn’t get rental because no credit I couldn’t. Get benefits. I had no where to store my furniture etc it all went with the re possession. lived on the streets for 9 years. A friend of mine was retiring and offered me his business for a £1 (you can’t givea business for free) to sort myself out. However I needed an address, which a friend of mine let me use his as a correspondence addy until I got sorted.My business doesn’t make a lot of money. I don’t have a permanent home yet. I do struggle. The child support agency sent me a lettersaying I don’t owe them money, it’s all been cleared off. A month later I get a letter saying they are taking me to court for £1,500 unpaid child support . My child is older and working.
Stu - 1-Aug-19 @ 1:33 PM
CMS carried on taking payments from me after they were supposed to stop have been in touch with them for months over this issue and feel it's their fault due to them not keeping a proper administrative check on the claimants but have been told by CMS it's my fault for not providing information I didn't have and can only claim my money back through the small claims court so it will cost me again even though CMS take an administration fee from me how can this be right or fair
Bob - 31-Jul-19 @ 10:33 AM
does anyone know how to raise a a serious complaint about the CSA, I had my annual review in December and started paying way to much money based on what I was earning, I have been chasing them once a week from January 8th until today. I get passed from pillar to post, and today I was told the same as I have been told on a few other occasions that some one keeps cackling my requests internally and they don't know who it is... my employer can not do anything they have to pay, and last week my payment schedule has changed form £757 per month to £2750 per month from September and I feel nobody is doing anything to help.... I have no issues paying what I am suppose to be paying, I have uploaded wageslips and several caseworkers have said I should be paying £192 per month, but nobody is doing anything about it I don't no what to do or who to complain to
payingtomuch - 30-Jul-19 @ 4:24 PM
I know there are parents who avoid paying towards their child's upbringing but there are those of us who are honest. I have been made to feel like a dirty criminal and told the same. I have put in compaints which have been ignored. I am ordered to provide proof and even doing that they still took money from my wages plunging me in debt and poverty and unable to go to work, pay bills - no chance of food. Something needs to be done about this, CSA screwed up and I have to pay. Because of their failure I am now in debt with strong possibility of being homeless. Money over paid they don't care I have to take him to court, the law is wrong and needs to be urgently reviewed
Sm - 26-Jul-19 @ 10:39 AM
Hi I have received a letter from the CSM saying that I owe £8,400 in child maintenance that wasn’t paid from 2006- 2009 and that I need to prove that I paid this money. My son is now 27 years old. I know I paid this money and this information is incorrect but as it was almost 10 years ago I don’t have any records of my old bank account and cannot get them as they only give out statements for the past 6-7 years. What should I do?
James - 25-Jul-19 @ 2:06 PM
I never received a single penny from my ex due to the gross negligence of the CSA what can I do to get compensation
Lx - 19-Jul-19 @ 9:54 PM
Im quite surprised how CMS is getting it wrong for so many including myself that has to show proof that payments are going as my x keeps telling them im not paying just to cause me grief, is there anyway we can show the government this is so wrong, in 2018 CMS bullied me harassmed me victamised me black mailed me in to sending them bank statements to say ive had a direct debit set up since 2014 which i did, an now my x is at it again saying ive not paid even though i have so CMS are on my case again saying i need to send them a statement to show its been paid, again this is so wrong, im selfemplyed and at the min i feel like quitting because its becoming a full time job dealing with my x and CMS.
Me - 4-Jul-19 @ 3:09 PM
I have had it with these bunch of morons i am at my wits end now they are taking £600, per month for arrears i dont owe i have proof I don't owe it i have proof that they have produced fraudulent documents to support there claim but still they are hell bent on destroying me the children in the case are now all adults and they want to give my hard earned money to a woman that has deprived me of my children's childhood what a f****d up country this is i am about to lose my job because i can not afford to get to workwhy do they do this death is the best option but i can leave my little 3 year old boy that i have with my new wife we are happy he is happy but a government body that is responsible for making life better for children is destroying a child's life what the hell is that all about i will need to end my life to make his life better what a sad sorry state to be in still at least an adult can have a free holiday on my money whilst my son looses his dad ....
Alex - 19-Jun-19 @ 5:51 PM
I am PWC for 2x kids from 2009 - 2017.1 child i was not for 2009-2013 when (other parent giving speed to that child and other drugs) 'abuse' meant that child came to live with me also. In addition, the other parent lied about income such that the figure paid in child support was minimal, yet after finding out the actual amount, later, it would have been approx 4.8k per year since 2009 for the two children.I did state at the time in complaints to CSA and have since complained again, but not until an MP was involved have they even answered.They have looked into the complaint and mistakenly been forced to lie to the MP.Ridiculous really.Laughable, but very serious. They have messed up the case so badly they have the details down on system wrongly through what is essentially maladministration and/or possibly fraud.How on earth do I get that corrected.The correct figure myself as pwc is owed is approx £29k (obviouslly im not going to get it now!! - their fault) and they have just sent me a bill with threat of court action for £7k which is completely wrong as I dont owe at all, I am owed. I now have a £7k bill, no child support help with the one left that is under 18 and legacy threats to me backdated which they wont address.I think a Judicial review should ensue.... Anyone else know what I can do?
000owed - 18-Jun-19 @ 3:03 PM
A child maintenance claim was started against me on 10th May 2019. On the child maintenance website it says that on 28th March 2019 I owed £1440.60. This is not true and I can't afford to pay it, yet for non-payment I am threatened with bailiffs, ruined credit rating, confiscation of my drivers license, the forced sale of my children's home (the same children that the CMS purport to be helping) and prison. It is extremely difficult to get the CMS to acknowledge this or to do anything else other than fill in forms on their computers. I have had to spend weeks trying to contact them before finally being phoned back by someone who appears to be authorised to talk like a human being and not just the interface to a computer database. The genuine payments that have been demanded (as opposed to the made up one mentioned above) are also not affordable because I already look after my children by, among other things, paying the mortgage on the house in which they live with their mother and the rent on the house in which they live in with me. But none of this is taken into account. All that is taken into account is gross salary and the number of days spent with each parent per week. The parent with whom they spend the least time, even if the difference is only one day per week, is deemed to be "the absent parent". I have shown them in detail the reasons why, even if I wanted to make these payments, I would be unable to do it while also providing a roof over my children's heads. But I hit a brick wall of bureaucracy. Apparently, housing and caring for my children is deemed to be "voluntary" and therefore doesn't count. The CMS is an important service for cases where one parent has genuinely abandoned responsibility for caring for their children. In other cases its one-size-fits-all design, and its combination of errors, threats and unwillingness to genuinely communicate, harms the children whom it purports to try to help by harming the breadwinners who support and house them.
Steve - 12-Jun-19 @ 12:41 PM
A child maintenance claim was started against me on 10th May 2019. On the child maintenance website it says that on 28th March 2019 I owed £1440.60. This is not true and I can't afford to pay it, yet for non-payment I am threatened with bailiffs, ruined credit rating, confiscation of my drivers license, the forced sale of my children's home (the same children that the CMS purport to be helping) and prison. It is extremely difficult to get the CMS to acknowledge this or to do anything else other than fill in forms on their computers. I have had to spend weeks trying to contact them before finally being phoned back by someone who appears to be authorised to talk like a human being and not just the interface to a computer database. The genuine payments that have been demanded (as opposed to the made up one mentioned above) are also not affordable because I already look after my children by, among other things, paying the mortgage on the house in which they live with their mother and the rent on the house in which they live in with me. But none of this is taken into account. All that is taken into account is gross salary and the number of days spent with each parent per week. The parent with whom they spend the least time, even if the difference is only one day per week, is deemed to be "the absent parent". I have shown them in detail the reasons why, even if I wanted to make these payments, I would be unable to do it while also providing a roof over my children's heads. But I hit a brick wall of bureaucracy. Apparently, housing and caring for my children is deemed to be "voluntary" and therefore doesn't count. The CMS is an important service for cases where one parent has genuinely abandoned responsibility for caring for their children. In other cases its one-size-fits-all design, and its combination of errors, threats and unwillingness to genuinely communicate, harms the children whom it purports to try to help by harming the breadwinners who support and house them.
Steve - 10-Jun-19 @ 11:44 AM
CMS fail after fail Direct pay saw arrears accrue as ex only paid what they wanted to pay (very little) Deduction of earnings failed, another sudden change of income, More time to not pay In the mean time I work part time and struggle every month, going without to the point I am mal nourished and receiving vitamin shots, to ensure LO has everything they need
Dee - 4-Jun-19 @ 5:23 AM
Conclusion CMS is official financial terrorist organisation who rapes paying parent by using fake evidences & unfortunately there is NO justice available to paying parentespecially where CMS involved. This is the base line. They forcefully stops paying parents to take this matter to International court / European court to get the justice. This
CMS Victim - 31-May-19 @ 7:29 AM
My husband received a letter from the CSM last month stating that he owed £2100 in arrears for his 26 year old son. When we questioned this, as we knew we had paid everything that was demanded when appropriate (as it was via an attachment of earnings) they said its correct and he has to pay it !Despite receiving a letter from the CSA saying we no longer owed any monies/maintenance. Unfortunately, as it was 11 years ago, i no longer have a copy of the letter ! We have now received a demand to start paying £175 a week until it is paid off in 3 months !!! When we paid the maintenance at the time, it nearly broke us, we had to sell our house, and my husband was suicidal , he is now sitting with his head in his hands not knowing what to do.
Nursecathy - 26-May-19 @ 6:56 PM
Hi guys. I’m looking for advice really. I’m considering trying to sue the csa. I’ve been paying maintenance since 1996. About a year ago I was summoned to court by the csa as they claimed there were arrears on my payments-for around 5k that I had failed to pay. I disputed this, went to court and lost. I received a 49 day prison term, suspended for two years for failure to make payments. The 5k was to be repaid over 2 years, hence the length of the suspended prison sentence. I maintained the payments over this period even though I knew it was unjust, all the while battling against the csa and trying to get them to review the case and the monies already paid and monies they claimed were still owed. They have now reviewed my case and offered to repay just under 5k back to me, sayin their assessments were incorrect in the past and I have indeed overpaid. Fair enough, right? But, they have put my wife, my children who live with me and myself through an incredibly stressful and worrying time since they first started to claim these arrears about three years ago. I have been given a suspended prison sentence, criminal record, massive financial strain and have spent untold hours trying to defend myself from a miscarriage of justice, not to mention the time and earnings I’ve lost trying to do so, which they’ve now admitted should not have happened in the first place. Is there anything I can do? Thanks,
Stu - 17-May-19 @ 1:13 PM
My ex has contacted the CMS with false accusations of irregular payments and they wouldn’t listen or didn’t want any proof when I explained that it was impossible as I pay via standing order ( family based arrangement ), in the 5 years my son has been alive , she’s changed his first name ( has 2 birth certificates now ) , Also I've taken her to court numerous times over access at a cost of £6500 which I was awarded a court order which she’s breaks all the time , judge said it’s not worth the paper it’s written on ( legal systems a joke ) , I’ve not seen my son now for 9 months and I’m penny-less to do anything about it. Cheers Rip off Britain
Ryan - 16-May-19 @ 8:30 PM
I have now had the CMS taking money direct form my wages 6 years later after the CSA stopped taking payments. I have tried to reslove this as the child now adult is not my biological son I have complained to the CSA to MPs and no one wants to listen they just want to keep taking the money regardless Now considering suicide as this seems to be the only way out At least they will then leave me alone
... - 5-May-19 @ 11:01 PM
Shocked. The CMS have admitted fault for taking money from wages. There was no reason and no letters ever sent other than to the employer. How this happened in the first place is apparently still a mystery. No explanation as they don’t simply don’t know. A FOIA has been submitted as well as request for all verbal communication to be handed over for our scrutiny. A complaint with the MP has also been lodged. I’ve just read the comments about the woman’s husband being threatened 10 years later for money! This is a concern for me too now as I now know this organisation can’t be trusted. I suggest all do the same and ask for all the information they have on you and look through every detail. Follow their faulty complaints procedure and go to tribunal. Perhaps when the courts are backlogged for years they might actually realise the disaster the CMS is and finally do something about it rather than just rename it like they did from CSA to CMS. Same pathetic group under a different name. Keep everything they send you. Keep all accounts (clearly until you die or the other parent dies) They must be held accountable and stop harassing good parents that pay! This is unacceptable from any organisation let alone a government one. Last I knew this was the UK and not North Korea.
Penny - 30-Apr-19 @ 2:48 PM
My husbands 2 sons are in their 30's now.We finished paying maintenance over 10 years ago.He was in arrears but we took out a loan to pay this off.Anyway this month we have received a letter telling us we are £5600.00 in arrears.How can they come back to us after 10 years of nothing from them and demand £5600.00.The bank we had the loan with has merged with another bank and they only hold their records for 7 years.Unfortunately, we haven't kept any paperwork either from 10 years ago.No help from them whatsoever.It is all on us now to prove otherwise :-(
MH - 29-Apr-19 @ 3:21 PM
It is horrific that an Organisation like the CMS is able to have the powers they do. No Organisation should be able to put people through financial crisis, personal stress, physical and mental ill healthbefore following a procedure that is embroidered in our British constitution. But Alas, this seems to be the processes of the CMS. My husband is on the brink of suicide. I am not kidding. As I type this I am not sure he will be with me and our 2 small children tomorrow morning. The reason... He received his payslip in the post today to see 1,117 pounds deducted from his earnings by Child maintenance. He has been a paying parent religiously for the last 5 years, despite constant accusations that he has not. None of the threats of collect and pay have been successful because he has always been able to provide proof of payment. However, without any contact by way of letter or phone call informed him of this deduction. After a phone call to the ‘call centre’ He was also told that this was to be a monthly deduction and was a decision set by the tribunal. ( I might add here,that this is for a 18 year old that spent 7 years at an outstanding ofsted rated grammar school that is apparently enrolled in non advanced education until she is 20 (how convenient and easy to manipulate a system that encourages what I like to call ‘legal fraud’). He has a pending tribunal and was told by the CMS that this was a tribunal decision and to contact the court. We did. They informed us that the tribunal case hasn’t even reached a judge nor has a date been set (as we already knew) Therefore this could not have been a decision set by tribunal (as the tribunal clerk told us)A letter from the tribunal is to be sent to prove this. A decision to take this money is unclear and without explanation as I’ve mentioned so how can this possibly happen? I am not a bitter new wife. I think it is the parents responsibility to help pay for their child and I have always been on top of ensuring my husband has not forgotten to pay. however it seems that this Organisation has a prejudice against men and paying parents. Something has gone seriously wrong that an Organisation this powerful can be so flawed. Flawed to the point that they don’t seem to have an ounce of professional communication, common sense or compunction to do the right thing. They have acted immorally and unprincipled and I would like to say they have acted illegally. They have a duty of care to all with their life changing decisions and should through every test and procedure possible ensure that every effort to contactand include a parent is made. To ensure than no on endures a financial hardship that would render them homeless or worse yet dead (receiving parent included) It seems to me that a lot of unconscionable mistakes are being made, on both sides, and they are never accountable. I have no more words to express myself at this point.
Penny - 25-Apr-19 @ 9:08 PM
I just don't know where to turn, short story, the employer is not compliant with an attachment of earnings order, not sending the money etc.I have the MP involved, the ombudsman did not want to deal with it. There is complaint ongoing at the CMS the employment team are next to useless.So his employer in my opinion is stealing my sons maintenance but nothing is being done about it.Where can i go from here, trust me i am on the phone every other day chasing it, but nothing happens just false promises.But apparently we are not meant to rely on this money.The fact, my money is sat in a bank cant be right surely
AM - 17-Apr-19 @ 9:57 AM
The whole CMS system is flawed, I appreciate there are parents out there that dont do anything for their children and yes a system is needed. However I've always paid for my children. I've only just got back on my feet after a year of troubles with trying to be able to work. I've been working for 1 month and out of £760 take home pay CMS have told me I have to pay £196 starting next month. My ex partner now lives 120 miles away from me. I used to have the kids from Thursday afternoon to Sunday evening every week. Now with that calculation I cant even afford to see them once a month and certainly wont be able to have them stay with me. Anyway out my wages now I have to find £40 to go and see the kids for a few hours, my rent, petrol to get to work, her car, her phone bill shes refusing to pay, credit cards she used and wont pay and of course maintainace, as well as support my 9 month old that is living with me. CMS have just sorted out how much I have to pay and yet they have put me in arrears of £128. Now obviously I cant pay that all at once and I've had to use £40 I was going to use to see my kids to pay off some of those arrears. I tried to explain to my ex this and this has caused more problems I've been accused of not wanting to see the kids etc it's been put on Facebook.Now my ex is off heroin shes on a power trip and now thinks shes the worlds best mother and nobody else has struggled like her so I owe her, that's the only reason shes gone to cms, not because I've not paid when I'm meant to. I mean shes been doing fine for the last 2 years we've been apart. When I was making regular payments I also helped her with the kids birthday and xmas presents, when she needed extra money for drugs she was always able to call me up and say the kids needed something and I'd send some money,if I ever refused she would sell the kids tablets and TVs I paid for so shes been doing ok, I've struggled and still will. But i digress. When I spoke to cms they said I cant do a variation for the car I've been paying for until I start making the payments again and they cant take into consideration the cost of me seeing the kids until it's been verified I'm seeing them. However I cant do either of those things without the variation, but me seeing the kids will never be verified because even though I have been seeing them my ex partner has said I dont even though I saw them 3 weeks ago now and was meant to see them weekend just gone until I got hit with the arrears.
J - 8-Apr-19 @ 7:59 AM
My husband has a daughter to his first wife. In May 2015 when his daughter was 17 he was told by CSA that CB would no longer be pause from September 15 as his daughters course then became an advanced course of study. In September the pwc supplied letters to CB from the College that claimed the course was non-advanced do child maintenance was reinstated £970 per month. The College refused to speak to us and my husband eventually paid a solicitor to get the course details from the College. The report confirmed that the course was advanced. We supplied this to CSA/CMS. They said the PWC disputed this report and believed the PWC. We supplied the report to CHB who also ignored it. Child maintenance ended in September 17. My husband appealed the September 15 decision he lost his case at First Tier Tribunal but appealed to the Upper Tier Tribunal which was finally heard in January 19. He won, the Judge saying that CHB, CSA/CMS or the First Tier Judge had failed to consider my husbands evidence from the College and yet this evidence was the only one that allowed the agencies to truly independently verify what course and level his daughter was studying. The PWC has been overpaid 23K in maintenance- CMS will not refund thus as they say the money was paid voluntarily direct to the PWC. There was nothing voluntarily about it, every time he didn’t pay as he thought the PWC wasn’t due maintenance he was contacted by the arrears team who said if he didn’t pay they would put a D of E on him. No choice there. The system is geared towards the PWC and as CHB is also paid to the PWC they will not consider any evidence from the PP parent as they are not the claimant.
PPhasnovoice - 20-Mar-19 @ 9:39 AM
So what a total waste of my time I have three kids whos dad won't pay the CSA were taking out of wages but not CMS told me if I don't take a payment plan then they open a PayPal account in my name ( did not know this was possible ) so had to do payment plan and then after 4 months he says wants a DNA test as a way getting out of paying takes three months to sort out without payment he starts to pay 100 less then meant went onto collect n pay had to wait for him to fail that to start to take out of wages and total 3800 arrears on account so I am now dealing with legal team inComplaints team to deal with loss of income and will take this to court.
Pringle - 12-Mar-19 @ 4:38 PM
I was posting my ex husband the one that beat me up and had been mentally abudung me for years through the Csa and than it changed to me paying into the mud bank accounts. Everything was goinguntil an arrears letter turns up saying i owe 2500.00. I asked the Csa to send me through calculations on this for the last year and had nothing. Now all of a sudden i get a cms letter saying my ex would like to start using them. I know why this is because of the so called arrears. I have asked the csa for a subject access request and an waiting for this through the post. I told the Cms that i was paying for the kids straight to their banks, they didn't even want to know and told me i had no choice and i would have to start paying through them. I call this bullying.
SO - 5-Mar-19 @ 2:02 PM
ihave always payed my child support i missed two month as my daughter turned 16not knowing if she has left school as i live a 1000 miles away any they dont contact me.The cms take off me 469 a month which includes errorsex has remarried and has 2 jobs a new house and 2 cars im in det and struggling to make ends meet cms dont want to help me
taff - 28-Feb-19 @ 8:16 PM
I to am struggling with the incompetence of the child maintenance service.I closed my case with them before they were to put me on collect and pay, despite not missing any payments.I later learned that they only closed my case after they had added it to collect and pay.They then have added charges on to charges for arrears they say were due on the closed case despite never missing a payment and paying what they said to pay.I managed to win against them trying to deduct from my earnings but the dispute still goes on, they have even decided that they have added more arrears and charges to a closed case which is with the appeals lot.To me it seems very unjust and illegal the way they behave.They certainly don’t like it when you quote the legislation that they are supposed to use, I have found most of the cms employees don’t know any of the legislation that they are supposed to use. I feel that if everyone who had an issue with the cms lobbied together we could fight the cons that are the cms.The government need to disband them.Now I still pay maintenance payments but when you can prove that you don’t have any arrears and then they keep adding fictitious charges on top to a fee that no honest person can pay what are you to do? I also find the way they speak to you on the phone is appalling, if I was to speak to a member of the public like that at my place of work, i’d Probably lose my job.
Beard - 24-Feb-19 @ 7:57 PM
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