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How to Make a Claim for Child Support

By: Anna Martin - Updated: 6 Apr 2016 | comments*Discuss
 
Child Support Agency Csa Maintenance

Claiming Child Support, from a non resident parent, is a simple process that requires a relatively small amount of a parent with care’s time. This periodic payment will help towards the costs of a child’s day-to-day living expenses, and can be used to pay for school fees, clothing, shelter, food and extracurricular activities.

What Do To

The Department for Work and Pensions provides an easy-to-use website, where parents can download claim forms and access additional resources. Child Support claim forms are available in pdf format and can be printed off, signed and posted to the relevant address.

In some cases, the option to fill in details and submit forms online is also available. Before submitting information online however, parents must be registered with the centralised registration service, the Government Gateway. This service allows users to access other government services on the Internet. Once registration is complete individuals can use a single user ID to send and receive application forms.

Parents can also directly contact the Child Support Agency (CSA), and provide the required information to staff on the telephone, by using a call back facility.

How Long Does It Take?

From the minute an application form is submitted to the CSA’s formal acknowledgement takes around 12 weeks. The initial four weeks is taken up by gathering and checking information provided by the non resident parent. If a trace needs to be put on the parent the whole process will take considerably longer. Ensuring relevant details and up-to-date information is provided at the start of the application process will enable CSA staff to complete the necessary administrative tasks more quickly.

The Child Support Agency aims to give parents with care an accurate decision as soon as possible, but sometimes this could take in the region of 26 weeks.

How Soon Is Payment Arranged?

Once initial payment arrangements have been made, the CSA aims to collect and distribute the first child maintenance payment, to the parent with care, within 6 weeks. Once the CSA receives maintenance payment from the non resident parent it takes a week to process and to distribute the amount.

If a Child Support payment has to be deducted from a non resident parent’s wages, via their employer, due to the parent’s failure to comply with obligations, the payment may take around 4 months to set up and distribute.

What To Do If A Parent Lives Abroad

If a parent no longer lives in the UK the Child Support Agency is only able to help collect payments if a claim for maintenance meets with the exceptions the CSA cover. If a non resident parent is working abroad in the service of the Crown, is a member of the Armed Forces, works abroad for a UK based company or is working abroad on secondment, to a recognised body like the NHS, the CSA will be able to assist parents with care with their maintenance claims.

If the non-resident parent lives abroad, but does not meet the above requirements, parents with care can apply for child maintenance through the UK courts.

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[Add a Comment]
Mimidelalez - Your Question:
My ex hasn't paid child maintenance for over a year and moved to Thailand 4 months ago, how can I get him to help with money or is there a way I can make sure if he ever comes back he is given the full bill of what he owes?

Our Response:
You can get help from the Reciprocal Enforcement of Maintenance Orders (REMO) Unit helpline here. However, I don't think Thailand is on the list of REMO countries, so you will have to double check. I hope this helps.
ChildSupportLaws - 7-Apr-16 @ 10:46 AM
My ex hasn't paid child maintenance for over a year and moved to Thailand 4 months ago, how can I get him to help with money or is there a way I can make sure if he ever comes back he is given the full bill of what he owes?
Mimidelalez - 6-Apr-16 @ 6:53 AM
Marty- Your Question:
My ex has put in a new application in under the new system, for my 17 year old daughter, Whilst I have no problem paying what is due, my ex however has said my daughter only stays one night a week, while in fact it is one week at each house, there is nothing in writing, it's just how it is she has knowing done this, and in my eyes,getting money from me I need to support my daughter, any advice please

Our Response:
If your ex is accessing child maintenance through the CMS, then you would have to contact the CMS directly with this information. You can see how much you should be paying via the link here.
ChildSupportLaws - 5-Apr-16 @ 12:00 PM
My ex has put in a new application in under the new system, for my 17 year old daughter, Whilst I have no problem paying what is due, my ex however has said my daughter only stays one night a week, while in fact it is one week at each house, there is nothing in writing, it's just how it is she has knowing done this, and in my eyes,getting money from me I need to support my daughter, any advice please
Marty - 4-Apr-16 @ 12:34 PM
Lolita1 - Your Question:
My dad is meant to pay my Mom for 3 children but hasn't for 4 months. Now she's struggling financially. What should I do?

Our Response:
You mum would have to either negotiate directly with your dad. Or if the arrangement is made through the CSA/CMS or courts, she would have to refer it back to each agency in order to have the reasons looked in to. If you dad's circumstances have changed i.e he has lost is job or is not working for any reason, then he may not have to pay child support for the time he is out of work. If he has stopped paying for no particular reason and if payment is organised through the CSA/CMS court then arrears will accumulate and you father will be asked to pay the arrears to your mother.
ChildSupportLaws - 8-Jan-16 @ 12:26 PM
My dad is meant to pay my Mom for 3 children but hasn't for 4 months. Now she's struggling financially. What should I do?
Lolita1 - 7-Jan-16 @ 6:08 PM
odehyi - Your Question:
I from Ghana and my nine months baby boy father lives in the uk,how can I get him to pay child support

Our Response:
The Reciprocal Enforcement of Maintenance Order (REMO) Unit helps to register and enforce child maintenance orders internationally, please see link here for more information.
ChildSupportLaws - 2-Nov-15 @ 2:26 PM
I from Ghana and my nine months baby boy father lives in the uk,how can I get him to pay child support
odehyi - 1-Nov-15 @ 7:54 PM
Never ever get the CSA involved, they are a total disgrace and joke. The employees working for this circus have not a clue at what there job entails!!!
R kid - 20-Oct-15 @ 12:03 PM
I live in the canary Islands and the father of my two children has not paid any maintenance for three months. I am desperate now. He does not answer his phone and will not give me his address, I called his work and he refuses to speak to me. How can I claim maintenance from him?
Nikki - 15-Oct-15 @ 9:13 AM
I have a 22 months old son, his father has the custody and he sent him on a one month vacation to Iran, he has only came back a week ago and his father is saying he wants to send him back again. I don't want him to go away again and I was wondering if he can do that ?!
N - 28-Sep-15 @ 9:06 PM
HT - Your Question:
Can you help. My partner has paid csa all up to date for nearly 18 years.they have now written to him saying he was reassessed in 2011 and owes 6500. The direct debit was never increased and no further correspondence re the assesment received. He's never been made aware of any increase but they are saying he must pay. Is there anything he can do ?? Thanks

Our Response:
Did he have financial changes during this period he needed to report? If he hasn't reported changes i.e, a wage rise, change of employment etc, it could stem from there, please see gov.uk link here. It means there is little you can do apart from appeal or complain, see link here.
ChildSupportLaws - 22-Sep-15 @ 2:35 PM
Chloee - Your Question:
Hi. My son is 2 years old. His father keeps threating to stop giving me money every week depending on what mood he is in. He doesn't help with nursery fairs either. Also he's not classed as living anywhere but stays at his mam's. I was wondering how I would fair if I go through the csa. Thanks

Our Response:
If you wanted to apply, you would have to go through the CMS. Please see your options via the link here. I hope this helps.
ChildSupportLaws - 22-Sep-15 @ 2:23 PM
Can you help. My partner has paid csa all up to date for nearly 18 years.they have now written to him saying he was reassessed in 2011 and owes 6500. The direct debit was never increased and no further correspondence re the assesment received. He's never been made aware of any increase but they are saying he must pay....... Is there anything he can do ?? Thanks
HT - 21-Sep-15 @ 8:25 PM
Hi. My son is 2 years old. His father keeps threating to stop giving me money every week depending on what mood he is in. He doesn't help with nursery fairs either. Also he's not classed as living anywhere but stays at his mam's.I was wondering how I would fair if I go through the csa. Thanks
Chloee - 21-Sep-15 @ 7:39 PM
My kids dad should if paid me £5 a week for my 2 kids but he was not I had the csa stoped but can I put back in for it I know he works just don't know where not know where he is living ever would the b able to fine that all out if I give them his name and date of birth
Filmer - 18-Sep-15 @ 11:09 AM
Indian40 - Your Question:
Hi.I've been getting agreed maintenance for my son for three years.it used to be 250 a month but he's been dropping it and now I get 150 a month.wondered if it was best to go through these channels and get set payments each month without him dropping them more.thanks

Our Response:
You don't say why he is dropping the payments, is it because of reduced financial circumstances? If so, then the CMS may not be able to get any extra from him. However, if his payments are irregular, and not due to any dowturn in income, then the CMS (although they may charge) may be the best way forward.
ChildSupportLaws - 18-Aug-15 @ 2:12 PM
Hi..I've been getting agreed maintenance for my son for three years..it used to be 250 a month but he's been dropping it and now I get 150 a month..wondered if it was best to go through these channels and get set payments each month without him dropping them more..thanks
Indian40 - 17-Aug-15 @ 8:54 PM
george - Your Question:
My15 year old stepson has come to live with us ,my husband has been paying maintenance since he was 2 and csa for the last 8 years ,can we now claim csa off his mum as we are caring for him full time thanks

Our Response:
You should be able to. I have included a link to the CMS website here which should help you further.
ChildSupportLaws - 11-Aug-15 @ 11:57 AM
My15 year old stepson has come to live with us ,my husband has been paying maintenance since he was 2 and csa for the last 8 years ,can we now claim csa off his mum as we are caring for him full time thanks
george - 9-Aug-15 @ 1:21 AM
I previously closed a case for my children due to the fathe not working. Now he is I was hoping I could restart my claim. I've asked on several occasions for him to help with costs and he refuses. I have two children. Please advise Regards
mojo - 12-Jul-15 @ 10:07 PM
Hy I've claimed the mantainance for about 2 years now at the mantainance court, and since he paid 4 times only and its only R400.00 evry month but he earn R8000.00 .when I want to know why am I not getting any money thy say they are investigating ....bt I dnt c changes the baby is growing plz help I'm frm south africa
nokthula - 30-Jun-15 @ 4:10 PM
hi I have a 18 month old son and his father didn't turn up to put his name on birth certificate, now he is saying our son is not his , can I still go to csa for money for my son as he already pays an ex through csa for his other 3 children and could I get a DNA test done to prove he is the father ?
bash - 20-Jun-15 @ 5:05 PM
@cruella - I have included the REMO list of 'countries where you can enforce child maintenance decisions' here. It also includes guidance on how to apply for child maintenance if one parent lives abroad. I hope this helps.
ChildSupportLaws - 6-May-15 @ 11:09 AM
Can someone help me in finding out how and whether i can claim child support from Namibia, Africa from a father in the UK. He used to live here and returned to the UK last Dec and since not paid any money.. i know he is working and earning. Is there any legal help or ways to get him to pay...
cruella - 6-May-15 @ 1:06 AM
@miss enormous - if he refuses to pay and you you can't agree on a family-based arrangement, then you can make a claim through Child Maintenance Options, see link here. Be warned, it does make a charge. However, in the first instance you can call its helpline or read the page for advice. I hope this helps.
ChildSupportLaws - 17-Mar-15 @ 9:45 AM
@PRAT - You may be interested in the article Can I Get Back Pay for Child Maintenance? Link here . If you are unhappy with the way the CSA has dealt with your claim, you can complain. I hope this helps.
ChildSupportLaws - 16-Mar-15 @ 9:44 AM
Hi I have a 2 year son. and im not getting any money from his father. He had a job recently and I asked him for money for our kid but kept making excuses to say he doesnt get paid enough, and that he has to give his mum. But yet again he buys himself a new coat and shoes and weed. Now his got a new job and his trying to hide it from me. Please help. I let him see his kid but have stopped now because im fed up. He says he will give me but I dont trust me. He keeps saying that anx then something comes up.
miss enormous. - 13-Mar-15 @ 5:59 PM
MY EX HUSBAND HASN'T PAYED ANY MONEY AT ALL SINCE 1999, HE HAS GOT AWAY WITH IT FOR ALL THIS TIME, HOW COULD YOU OF LET THIS HAPPEN. I NOW WANT TO MAKE A FRESH ONE. THANKS. MY EX IS SICICILIAN, I KNOW WHERE HE LIVES IN STOKE ON TRENT SURRY IN A FLAT
PRAT - 12-Mar-15 @ 5:54 PM
@Helen - you can apply via the link here. I hope this helps.
ChildSupportLaws - 3-Feb-15 @ 11:27 AM
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